Skill set
Industry fields of expertise
Christian in a few words
Experienced in managing (international teams, business development and strategic processes.
Broad knowledge of IT processes, improving and setting up operational/ customer service departments.
- Recruitment
- Digital Transformation
- Operations Strategy
- Commercial development
- Coaching
- Learning * Development
- WFM
Experience
- Landal Holiday ParcsHead of Customer OperationsMay 2024 - Today (12 months)Goes, NetherlandsManaging the Learning & Development team• Managing the Workforce Management team• Project Manager in Salesforce transition of Landal & Roompot• Project Manager Genesys implementation• Project manager of Power BI integration with Wipro• Project Manager of Training implementation• Coordination of Harmony Project ( Roompot & Landal)
- Talpa Network, HilversumHead of Customer SuccessAugust 2023 - May 2024 (9 months)North Holland, Netherlands• Customer Success LINDA Magazine• Managing Customer Service Team• Restructuring customer service &success projects• JIRA• Salesforce• Learning & Development• Setting up new customer success plan• Managing transition to Service Cloud
- Action, Zwaagdijk-OostHead of Customer ServiceNovember 2022 - June 2023 (7 months)North Holland, NetherlandsRedesign the CS department• Roadmap for all CS related projects• Engagement with departments and stakeholders• Logistical process & implementation• Customer Success & Journey project leader• Redesign customer service department• Integrate digital channels within CS• Managing EU CS department• Setting up Customer Experience for Action• E-com set up
Recommendations
Education
- Commercial EconomicsHEAO Groningen1996Commercial Economics
- HAVOWillem de Zwijger College1994HAVO