James Barrie

An experienced Manager in Deloitte's Strategy, Risk & Transformation team, having completed 21 successful projects at 13 clients since joining in 2018.

• Customer Pricing Strategy – delivered a dynamic customer pricing model to increase revenue and align strategic growth objectives at a global logistics and supply chain client. Facilitated workshops with client stakeholders to map model objectives and data requirements. Managed a team of data analysts to successfully link disparate data sets, develop the model and implement the user-interface tool in the business.

• Business Strategy Development – designed the foundational value chain, core business processes and supporting tools to establish a new JV between a major bank, an airline and a natural resource operator focused on generating Australian Carbon Credit Units. Managed a multidisciplinary team of management consulting, financial services, and ESG experts. This was an agile project with key project deliverables including the design of requirements for an operations management framework which will be used to operate key processes and enable reporting.

• Home Loan Customer Remediation – identified and remediated 4 complex cohorts of customers with home loan rate and term related issues at a major bank. Acted as project lead to a hybrid team of business and data analysts to define impacted customer cohorts, understand data requirements and develop analytical models to calculate remediable amounts. Responsible for client stakeholder engagement and agile project management.