- SHLSenior Strategy Consultant Talent ManagementHUMAN RESOURCESApril 2024 - Today (10 months)Londen, Verenigd KoninkrijkSHL is an HR-tech company based in the UK. I led the effort to develop a talent management framework for continuous discovery.
- HeadFirst GroupProgram Lead Customer Centricity & Head of CX (UX, CX, SD)HUMAN RESOURCESMay 2023 - January 2024 (8 months)Hoofddorp, NH, NederlandHeadfirst is an HR-tech company based in the Netherlands. I was responsible for setting up and leading the Experience Management team of Research and Service Design, Voice of the Customer program (NPS, C-sat, CES) and journey management.
- RandstadGlobal Head (VP) of Talent Experience & Talent Lifecycle ManagementHUMAN RESOURCESFebruary 2021 - Today (4 years)Diemen, NetherlandsGlobally responsible for building CX capabilities. Building journey-dedicated teams for talent, client & employee experience, including journey management, service design, and data insights, and Voice of the Customer (VOC).
- Executive MSc. Track, Innovation Management & EntrepreneurshipHEC PARIS2020Executive MSc. Track, Innovation Management & Entrepreneurship
- Master of ArtsUniversity of Humanistic Studies2012Master of Arts - M.A., Humanistic studies