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T Boersma Workforce manager/ Business AnalistTB

T Boersma

Workforce manager/ Business Analist
  • Suggested rate
    €600 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept T's quote.
Location and workplace preferences
Location
Amsterdam, Netherlands
Can work on-site at your office in
  • and around Amsterdam (up to 50km)
Verifications

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Verified email
Languages
Check out languages spoken by T
Categories
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Skill set (7)
T in a few words
Internationale teamplayer met 10+ jaar buitenlandse ervaring.

Crisis management teams opgezet voor AirFrance tak.

Implementatie van nieuwe business tool (financieel/operationeel) TideMark voor Bluelink.

Gedreven maar met plezier en vrolijkheid.

Planning specialist voor verscheidene call centers (Opzet structuur van planning, inclusief documentatie, training en controle).

Mijn analytisch tezamen met empatisch vermogen zorgt voor het echt verstaan en begrijpen van interne structurele problemen welke impact hebben op de business.

Deze schets kunnen vertalen in duidelijke taal, met een concreet plan van aanpak alsmede de uitvoering hiervan; is wat ik voor jouw bedrijf kan betekenen!



Experience
  • TB CRM Consulting
    Small Business Owner
    January 2022 - Today (3 years and 4 months)
    Amsterdam, Netherlands
    TB CRM consulting is your tool to improve the customer experience. Via different paths customer experience can be enhanced, depending on client's preferences.
    - Website focus on customer journey to reduce customer care load (analyse customer path and eliminate obstacles)
    - Integration of chatbots (implementing, testing and adjusting - full life cycle).
    - Remote Customer Care agents (5 European Languages) available for all back-office and administrative tasks.
  • TELUS International Europe
    Content Moderator for Facebook, Inc/ Meta Platforms, Inc
    January 2020 - January 2021 (1 year)
    Barcelona, Spain
    Check out Vice's article about this role. Don't worry, I'm safe and sound! https://www.vice.com/en/article/m7eva4/traumatized-facebook-moderators told-to-suck-it-up-and-try-karaoke
  • NewCo Communications
    Workforce Manager
    January 2018 - January 2020 (2 years)
    Barcelona, Spain
    Workforce manager / Planning and Traffic Manager
    - Planner for 3 departments (90FTE)
    - Supervisor of 1 unit (10FTE)
    - Design and implementation of Newco database, agent performance dashboards and global dashboards
    - Process management
    - Automation of various Excel focused task
Recommendations
Education
  • Bachelor's degree, Business Administration and Management, General
    SUNY Empire State College
    2015
    Bachelor's degree, Business Administration and Management, General
  • Bachelor of Business Administration
    UNIVERSITY OF NEW YORK IN PRAGUE
    2015
    Bachelor in American and European Business Administration
  • Business Economics
    HES Amsterdam, University of Applied Economic Sciences
    2010
    Business Economics
  • Economics and Society
    Zaanlands Lyceum High School
    2008
    Economics and Society