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Alessandro Piana BiancoAP

Average response time: 1 hour

About Alessandro

Agentic Experience & AI Governance Advisor | Design Systems & Product Transformation

I work with organisations facing complexity they can no longer manage with traditional product and design approaches.

This typically happens when:

  • AI begins to mediate user decisions and actions
  • multiple systems (product, operations, compliance) must align
  • design systems need to evolve into governance systems
  • organisations scale across markets, channels, and regulatory contexts
My role is to turn that complexity into clear, governable structures that teams can actually build and operate.

I operate at the intersection of product, design, and governance, helping organisations move from ambiguity to execution.

1. Agentic Experience & AI Governance

Designing how AI systems interact with users and organisations:
  • decision flows and automation boundaries
  • trust, safety, and compliance integration
  • orchestration of multiple agents and systems

2. Design Systems as Governance

Building design systems that go beyond UI:
  • tokens, components, and patterns
  • state logic and behavioural consistency
  • governance models across teams and markets

3. Product & Experience Transformation

Aligning product, operations, and experience:

  • end-to-end service ecosystems
  • platform and multi-sided product design
  • operating models and delivery structures

How I work

I typically engage with:
  • executive leadership
  • product, design, and engineering teams
  • transformation and innovation programmes
My work is focused on:
  • clarifying direction
  • structuring decisions
  • enabling teams to deliver without losing coherence

Typical missions

  • Defining AI / agentic experience strategy and governance
  • Building or restructuring enterprise design systems
  • Leading product and experience transformation programmes
  • Supporting executive teams in complex decision environments
  • Italian

    Native or bilingual

  • English

    Fluent

  • French

    Fluent

  • Spanish

    Fluent

  • Catalan

    Basic

Can work on-site
Amsterdam (up to 50km), Rotterdam (up to 10km), The Hague (up to 10km), Utrecht (up to 10km)

Experience

  • Freelancing
    Head of Design / Product Design Director
    CONSULTING AND AUDITS
    September 2025 - Today (9 months)

    Agentic Experience & AI Governance Advisor | Design Systems & Product Transformation

    I work with organisations facing complexity they can no longer manage with traditional product and design approaches.

    This typically happens when:
    • AI begins to mediate user decisions and actions
    • multiple systems (product, operations, compliance) must align
    • design systems need to evolve into governance systems
    • organisations scale across markets, channels, and regulatory contexts
    My role is to turn that complexity into clear, governable structures that teams can actually build and operate.

    I operate at the intersection of product, design, and governance, helping organisations move from ambiguity to execution.

    1. Agentic Experience & AI Governance

    Designing how AI systems interact with users and organisations:
    • decision flows and automation boundaries
    • trust, safety, and compliance integration
    • orchestration of multiple agents and systems
    2. Design Systems as Governance
    • tokens, components, and patterns
    • state logic and behavioural consistency
    • governance models across teams and markets

    3. Product & Experience Transformation

    Aligning product, operations, and experience:
    • end-to-end service ecosystems
    • platform and multi-sided product design
    • operating models and delivery structures

    How I work

    I typically engage with:
    • executive leadership
    • product, design, and engineering teams
    • transformation and innovation programmes
    My work is focused on:
    • clarifying direction
    • structuring decisions
    • enabling teams to deliver without losing coherence
    • complex, multi-market service ecosystems
    • high-stakes transformation programmes

    Typical missions

    • Defining AI / agentic experience strategy and governance
    • Building or restructuring enterprise design systems
    • Leading product and experience transformation programmes
    • Supporting executive teams in complex decision environments

    Languages:
    • English
    • French
    • Spanish
    • Italian
    AI / agentic experience governance Design systems at scale (governance, tokens, platform integration) Product Strategy & Transformation
  • Globant
    Product & Strategic Design Director
    September 2022 - May 2025 (2 years and 8 months)
    • • Led distributed, multicultural teams delivering complex digital products and services;
    strengthened execution through design leadership, reviews, and scalable standards.
    • • Partnered closely with Product, Engineering, and Data/AI leadership to translate ambiguity into shippable roadmaps and measurable outcomes.
    • • Supported experience transformation across multi-market environments with strong gover nance and delivery discipline.
  • Deloitte Digital
    Director, Strategic & Experience Design
    February 2017 - September 2022 (5 years and 7 months)
    • • Directed strategic experience programs in high-trust and regulated contexts; ensured coher
    ence from research to delivery artefacts and adoption.
    • • Built capability and team maturity through standards, critique culture, and governance that improved delivery quality at scale.

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Education

  • Master in Game Design
    IED
    Master in Game Design
  • Media Studies
    University of Turin
    Media Studies

Skill set

Categories