About Alicia
I specialize in project and program management and digital marketing services. Drawing on a background in the entertainment industry where operational rigor and creative execution go hand in hand, I help organizations build the systems and visibility they need to grow.
Services include SOP development and integration, vendor and contract management, product development and launches, email marketing, web design and development, and more.
Over the past decade I have built delivery operations from the ground up, managed hundreds of vendors across dozens of markets, and put the governance structures in place that keep teams accountable and costs under control. I hold a PMP and work comfortably across Agile and Waterfall environments. My background is in operations and logistics across industries, but the through line across every role has been the same: take something messy and make it run.
From early-stage startups building their foundations to large organizations optimizing for scale, I bring certified expertise and cross-functional experience to every engagement.
English
Native or bilingual
Dutch
Conversational
Can work on-site
Delft (up to 50km)
Experience
- Progress ResidentialNational Programs ManagerFebruary 2021 - March 2026 (5 years and 1 month)• • Delivered $4M in first-year savings in 2024, including a 33% reduction in overall service costs and 29% fewer distinct assets through program redesign, vendor consolidation, and scope optimization.• • Improved invoice audit efficiency by 67% year-over-year in 2025 through tighter pay-on-proof controls and focused cost interventions.• • Designed and implemented standardized SOPs and vendor SOWs across all 38 markets, streamlining onboarding, setting clear service expectations, and improving delivery consistency.• • Led a multinational team responsible for vendor compliance, SLA enforcement, and contract auditing across a large, distributed supplier network.• • Built KPI dashboards and operating review cadences that gave executive leadership real-time visibility into program performance and held field teams accountable to targets.• • Launched a cross-functional review initiative covering 1,200+ assets, improving compliance tracking and coordination across field and back-office teams.
- Independent ContractorProject Management & Operations ConsultantMarch 2020 - February 2021 (11 months)Us, France• • Standardized SOW creation, delivery documentation, and reporting models to improve handoffs and accountability across business and technical stakeholders.• • Supported vendor management, contract coordination, and operational process improvements across retail, fashion, and tech clients.
- AgamGroup —Manufacturing & EngineeringProject Manager, Large-Scale ProjectsOctober 2019 - March 2020 (5 months)Elkridge, MD, USA• • Delivered complex projects on time and on budget across fabrication, engineering, and production.
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Education
- Project Management Professional (PMP®)Project Management InstituteProject Management Professional (PMP®)
- Bachelor of ScienceDeVry UniversityBachelor of Science