About Arjen
German
Native or bilingual
Dutch
Native or bilingual
English
Fluent
Experience
- AI Compliance AcademyFounderJanuary 2025 - Today (1 year and 5 months)Bilthoven, Netherlands• • Guiding organisations through the transition to responsible AI usage.• • Training and advisory platform helping organisations build AI literacy and governance in line with the EU AI Act. Delivering in-company training programmes (AI literacylevels 1 & 2) on a one-day-per-week basis, alongside freelance engagements. Available for retention/CRM roles 4 days per week.
- Ncardia Services BVHead of Brand & CRM a.i.BIOTECHJanuary 2022 - January 2024 (2 years)Leiden, Netherlands• • Owned the HubSpot CRM end-to-end: lifecycle flows, email campaigns, segmentation, and marketing automation across the full customer journey.• • Defined and tracked KPIs; built a structured reporting cadence to leadership, with measurable improvements in campaign performance and engagement.• • Coached the team in data-driven working; the marketing and CRM operation now runs fully independently and at scale.
- Merck KGaAGlobal Head of Corp. Comms & BrandingPHARMACEUTICALS INDUSTRYJanuary 2020 - January 2022 (2 years)Darmstadt, Germany• • Project: Global digitalisation of PR and brand communication processes for 50,000+ employees.• • Execution: Harmonisation of digital infrastructure and brand compliance in complex global markets.• • Impact: Increased operational efficiency by streamlining international workflows and tools.
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Education
- Marketing Management (MBA level)Marketing Management (MBA level)
- HEAO-CEHEAO-CE
Skill set
Categories
- Other