Chris P

Designed the enterprise-wide L2C blueprint, aligning Sales → Delivery → Support → Finance. Strengthened the Salesforce‑to‑Operations handshake through structured handover gates, governance, and automation. Led cross‑departmental process redesign for scalability, quality improvement, and faster cycle times.

Guided teams through system migrations and adoption of new operating standards.

Harmonized processes of acquired companies into the Hallo operating model.

Standardized tooling, governance, templates, data structures, and workflow definitions.

Redesigned L2C flows across Sales, Delivery, Order Management, and Support.

Delivered functional designs for automation, queue management, and workflow routing.

Produced ISO‑aligned process documentation, RACIs, and KPI structures.

Coached teams on adoption, process discipline, and cross‑functional collaboration.

Owned the full operational delivery lifecycle for B2B customer orders and service implementations.

Key Achievements:

Introduced structured delivery processes, planning standards, and SLA‑ready handovers.

Improved resource planning and workload distribution across Delivery & Engineering.

Increased delivery predictability through coordination, communication, and system use.

Enhanced tooling (incl. Microsoft Project) to support planning and execution.