Description

Senior Operations, Customer Success, Recovery & Transformation Consultant and Delivery Lead

I help organisations successfully recover struggling initiatives, improve operations, successfully adopt technology, and deliver business change that creates measurable value.

With more than 20 years of experience across technology, cloud, cybersecurity, digital transformation and business operations, I specialise in identifying obstacles, restoring momentum, and turning complex challenges into practical outcomes that users embrace and organisations benefit from.

I have successfully delivered and supported programmes ranging from several hundred thousand pounds to hundreds of millions of pounds in value, working with startups, SMEs, public sector organisations, universities, and large enterprises. My experience spans strategic planning, programme recovery, operational improvement, technology adoption, and large-scale transformation initiatives.

Areas of Expertise

Programme Recovery & Delivery
Digital Business & Technology Transformation
Operational Excellence & Process Improvement
AI and Cloud Adoption (Azure & AWS)
Cybersecurity & Network Transformation

How I Help Clients

Recover stalled or underperforming projects and programmes
Restore momentum to transformation initiatives
Align technology investments with business objectives
Develop practical roadmaps and delivery plans
Bridge the gap between technical teams and business stakeholders
Improve delivery performance and operational effectiveness
Create sustainable change and measurable business outcomes

My Approach

I bring a pragmatic, hands-on approach that combines strategic thinking with real-world delivery experience. Whether supporting a growing business, helping a client realise value from a technology investment, or recovering a programme that has lost direction, I focus on delivering practical solutions that achieve measurable outcomes.

Industry field of expertise

Languages

English
Native or bilingual
Dutch
Conversational
Spanish
Basic

Workplace preferences

Can work on-site

Rotterdam (up to 50km)

Sembrando Paz y Esperando
VOLUNTEERING and SABBATICAL
August 2024 - April 2026 (1 year and 8 months)
Medellín, Colombia
Performed training/coaching sessions on cloud and to group of young adults in Comuna 13
•
Supported onboarding and enablement of Microsoft 365 and cloud platforms
•
Arranged membership of Microsoft Non-Profit Programme for the charity
•
Introduced practical AI tools (e.g. ChatGPT) to enhance learning and efficiency
AI Automation Digital Enablement
NOMIOS NEDERLAND
SENIOR PROJECT MANAGER (TECHNOLOGY ADOPTION & DELIVERY)
January 2022 - January 2023 (1 year)
• • Delivered cyber security and networking programmes, supporting successful rollout and implementation
• • Led Network Access Control (NAC) implementation for international broadcaster
Department of Work and Pensions (DWP)
PROGRAMME MANAGER
January 2022 - January 2024 (2 years)
• • Supported delivery of national network transformation (900+ sites / 80,000+ users) across the UK
• • Developed use cases, user storyboards, and product roadmaps to support rollout and user adoption
• • Developed programme plans, business cases, and transition approach
• • Translated complex infrastructure into clear implementation and onboarding plans
• • Managed escalations, improving delivery stability and performance