About Derek
English
Native or bilingual
Experience
- Nutanix-Sr. Staff Escalation & Systems Reliability EngineerTECHJanuary 2019 - July 2025 (6 years and 6 months)Amsterdam, Netherlands• - Performed kernel-level crash-dump analysis on production clusters, isolating failures within NVIDIA's closed-source GPU driver modules; identified a driver regression that triggered firmware-level timeout conditions under specific workloads, and collaborated with Nutanix GPU Engineering and NVIDIA to validate fixes using pre-release driver builds• - Troubleshot GPU passthrough (VFIO) and mediated-device (mdev) issues on AHV/KVM, including driver-binding problems, incomplete GPU reset behavior (FLR-related), and mdev provisioning failures due to host/guest driver mismatches• - Designed and maintained automated live-boot ISO images embedding diagnostic payloads for GPU and storage nodes; scripts captured telemetry, logs, and performance signatures automatically on boot, reducing triage time from hours to minutes across global customer fleets.• - Developed SQL correlation queries on large telemetry datasets to detect configuration dependent failure signatures across customer environments; integrated results into automated workflows that surfaced high-impact issues for engineering and support.• - Investigated NUMA locality challenges in Nutanix AHV clusters where Controller VMs are pinned to host cores; validated BIOS configurations to maximize local I/O performance and avoid remote-node latency penalties.• - Ran performance benchmarking using Cinebench and Phoronix Test Suite analyzing Nutanix hardware platforms and guest performance across hypervisors (AHV/ESXi), kernel versions, and CPU architectures to identify configuration-dependent regressions.• - Created Python and Bash automation used to orchestrate log capture, correlate kernel events, and produce actionable diagnostic summaries for critical customer escalations.
- NutanixSystems Reliability EngineerTECHJanuary 2016 - January 2019 (3 years)Amsterdam, Netherlands• - Troubleshot cross-layer failures across compute, storage, and networking paths in distributed Nutanix clusters.• - Provisioned and managed server hardware in the Support Lab; performed node bring-up, imaging, racking, and platform validation.• - Supported engineering teams by validating experimental configurations and identifying systemic reliability issues.• - Work directly supported production infrastructure operating at global datacenter scale.
- VCEvPlatform Support EngineerTECHJune 2015 - March 2016 (9 months)Durham, United StatesProvided escalation support for VCE Vblock converged infrastructure, resolving complex customer issues across compute, networking, and storage layers. Authored and presented RCA documents for critical incidents, proactively identified at-risk customers based on problem trends, and mentored junior support engineers. Worked closely with critical accounts and emerging product lines.
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Education
- NVIDIA AI Enterprise AdminNVIDIA AI Enterprise Admin
- RHCSARHCSA
Certifications
- VMware Certified Professional 6 – Network VirtualizationBroadcom2017