Erik De Wit

Lead internal Salesforce Service Cloud team, implementation consultants and developers to deliver bespoke Salesforce solutions. Oversee and help execute platform design, implementation, testing, deployment and maintenance. Control budget and ensure on-time project delivery and manage product and sprint backlogs.

• Gather product requirements and translate into functional and technical specifications

• Lead team in delivering migration from Salesforce Classic to Lightning

• Optimised business process from 25 min to 10 min by consolidating 4 systems into Salesforce, increasing departmental average monthly revenue.

• Gained buy-in from contact centre stakeholders to move processes to Salesforce and delivered training sessions

Investec Asset Management is now Ninety One

Held functional lead and supervisory roles in Salesforce implementation projects for external financial services clients in South Africa and Nigeria. Managed on and offshore engagement teams in South Africa, India, Czechoslovakia and Poland. Obtained business requirements from clients and translate objectives into functional and technical requirements. Delivered functional design and process design using Agile and Waterfall methodologies.

• Develop client solutions in line with their digital strategy and transformation programmes

• Served as functional lead, supervising team members in Salesforce implementation and configuration

• Led stand-ups, estimation sessions, sprint planning sessions, sprint reviews and retrospectives

• Designed Salesforce data models to meet custom requirements

• Gathered and documented integration requirements and diagrams

• Defined SFDC batch data loading and data migration

• Completed Salesforce implementation and optimisation, Greenfield Salesforce Sales and Service Cloud implementation, and Service Cloud proof of concept projects