Isabella Brusati

Embedded senior interim change lead within client organisations across EMEA, delivering OCM leadership on enterprise SAP and digital transformation programmes.Key

Engagement: SAP S/4HANA Change Lead | CBS Consulting Germany (SAP Premier Partner), deployed to Gates Corporation | Sept 2025 to Feb 2026•Led OCM delivery for a 12-country SAP S/4HANA rollout across European manufacturing operations, 2,000+ users. Owned change strategy, stakeholder engagement, communications architecture, training design, and go-live readiness.•Conducted change impact assessments and readiness surveys across all 12 markets. Fed findings directly into SteerCo governance and used them to sequence interventions and resource allocation.•Designed and ran the change agent network across all markets. Owned agent induction, capability development, and performance cadence to ensure consistent delivery at plant level.•Designed and delivered leadership capability workshops for programme sponsors and line managers across the affected footprint. Equipped sponsors to lead change conversations, manage resistance, and reinforce behaviours at team level.•Applied human-centred design and applied neuroscience principles (threat and reward response modelling, habit formation, psychological safety) to shift leadership behaviours from compliance-driven to engagement-driven.

Business Leadership:

Built the Italian operation from inception. Recruited and led the team, established the client base, grew revenues 250% over three years with 95%+ client satisfaction and 85%+ repeat business.

Managed full P&L for Italian operations and contributed to European group revenue targets as SLT member.

Tiger Team member for European Target Operating Model redesign (100+ person professional services firm).

Keynote speaker at Torino Digital Days and AHK. Drove 53% increase in marketing-qualified leads. Published by AIDP and HRC Group. Visiting lecturer at ESCP and MIP Politecnico di Milano EMBA.

Enterprise Change Capability Building and Advisory:

Certified 1,000+ change practitioners across 40+ countries as Executive Instructor. Consistently rated 5/5.

Lenovo (2024-2025): Capability-building programmes for the internal change team, certifying ~40 practitioners with application to AI and Microsoft Copilot adoption.

Unilever: Prosci change practitioner certification for the internal change team.

ABB, Barilla, Sage, Reply: Tailored change capability programmes for line managers, internal change, and HR teams. Rated 5/5.

L'Oreal (Global): Prosci practitioner certification for the internal change team on HR SAP (SuccessFactors). Extended scope to sponsor advisory and senior leadership team workshops.

GSK (Italy, 2025): Subject matter expert on change management for AI adoption at regional leadership event attended by regional CEO.

Equilibra (Italy): Facilitated post-integration workshop for senior leadership team.

Designed and ran Centre of Excellence programmes serving 5,000+ employees, with average 40% adoption uplift across CoE-supported programmes.

Senior change and organisational transformation practitioner at C-suite and programme board level across global financial services. Delivered full change lifecycle across post-acquisition integrations, divestitures, regulatory transformation, and cultural change.

Lloyds Banking Group (Wealth and International), SLT Member. Led full change delivery for a GBP 20M+ post-acquisition divestiture across 15 countries affecting 3,000+ employees. Owned strategy, communications, training, stakeholder management, and transition support. Managed 7 direct reports. Built C-suite relationships across acquiring and divesting entities through complex commercial and regulatory negotiations. Restructured transition communications, achieving 85% talent retention against a 65% industry benchmark. Risk mitigation governance reduced programme delays 30%. Maintained 90%+ stakeholder satisfaction over 18 months.

Royal Bank of Scotland / ABN AMRO, Post-Acquisition Integration Lead. Designed and delivered cultural integration and organisational change workstream following the GBP 45B government bailout, the UK's largest financial restructure at the time, affecting 2,000+ employees. Delivered all regulatory compliance milestones and project ROI targets.

Royal Bank of Canada (Capital Markets), Change Programme Director. Cultural transformation programme grounded in psychological safety and behavioural accountability. Eliminated GBP 2M+ in legal exposure. 80% reduction in litigation within 12 months. 25% retention improvement through manager capability building.

Bank of America Merrill Lynch (Capital Markets), Post-Merger Integration. Led HR process integration following the USD 50B Merrill Lynch acquisition. Redesigned workflows. GBP 1.5M+ annual cost savings.

Channel 4, Organisational Transformation Advisor. Partnered with CFO on HR optimisation programme. Designed engagement interventions and leadership alignment sessions. 25% adoption acceleration.