Jacira Rosario

With over 8 years of experience in IT customer service and technical support, I help fast-growing startups and established businesses streamline their operations, manage client success, and tackle complex technical challenges—fully remote.

Because of my diverse background, I act as the ultimate hybrid support system: part Senior IT Specialist, part Operations & Virtual Assistant. Whether it is managing Tier 2/3 ticketing queues, configuring SaaS platforms, or handling critical business administration, I ensure everything runs flawlessly behind the scenes.

What I bring to your team:

8+ Years of IT Expertise: Deep knowledge in system support, troubleshooting, and infrastructure (Microsoft Azure, SaaS management, and cloud environments).

Ticketing & CRM Specialist: Hands-on experience optimizing workflows in tools like Zendesk, Jira, and Topdesk to improve customer satisfaction.

Administrative & Operations Support: Proven ability to manage mailbox triage, documentation, scheduling, and general virtual assistant tasks for founders and busy teams.

Trilingual Communication: Native Dutch speaker, fully fluent in English and Portuguese. I easily bridge the gap between global teams and local markets.

I am highly organized, proactive, and used to the fast-paced nature of startup environments. Available for long-term B2B contracts and flexible part-time projects.

Let’s connect and discuss how I can take the technical and operational weight off your shoulders!