Description

I help companies operate better.

As a Strategic Operations Consultant and Fractional Chief of Staff, I partner with founders and leadership teams to design and implement the structure, clarity, and operational foundations companies need to scale. I specialise in diagnosing operational gaps, designing scalable systems, and driving cross-functional execution.

Currently Taking Clients:

I’m accepting new projects for Q1/Q2 2026. From fractional Chief of Staff engagements to operational audits and full-system implementations.

With 10+ years leading operations, transformation programs, and executive support functions across global tech, wellness, and service organisations, I bring a pragmatic, systems-driven approach to solving organisational complexity.

If your company is growing fast, moving chaotically, or trying to scale sustainably, I build the operating model that gets you there.

Core Work Includes:

• Operational maturity assessments & ops audits

• SOP and process development + knowledge systems

• OKRs, KPIs, planning rhythms, and performance dashboards

• Program management & cross-functional enablement

• Operating model design & strategic execution

Key Results Delivered:

• Unified fragmented CRM ecosystem → +$10M revenue & smoother operations

• Org-wide OKR rollout → +$115K efficiency gains

• Digital transformation pilot → +25% engagement increase

• Operational redesign → 10% margin improvement & 30% forecasting accuracy

• Delivery process overhaul → 80% reduction in client escalations

Industry field of expertise

Languages

English
Native or bilingual
French
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

FREELANCE
Freelance Strategic Operations Consultant | Fractional Chief of Staff
January 2025 - Today (1 year and 5 months)
I work with global startups, tech companies, and service organizations to strengthen their operational foundations and scale effectively.

Focus Areas:
• Operational maturity assessments
• Ops audits, process mapping & gap analysis
• SOP buildouts + knowledge systems
• Operating model & workflow design
• OKR / KPI systems + planning rhythms
• Program & change management
• Executive advisory & cross-functional alignment
Operational Excellence Méthode agile Définition et suivi des indicateurs (KPI) Change Management & Transformation OKR
VISA
Sr. Program Manager, Strategy & Transformation (CoS)
TECH
January 2022 - January 2024 (2 years)
Austin, United States
• Implemented Visa's first org-wide OKR framework → improved alignment + $115K efficiency gains in 6 months.
• Led global workforce strategy & change management across NA, EU & LATAM.
• Launched cross-functional enablement programs (AI, tools, workflows).
• Advised VPs on operational excellence & prioritization.
Conduite du changement Optimisation de processus métier Pilotage de la performance Gestion de projet IT Direction de programme
Gorilla Logic
Sr. Staff Operations Manager (CoS)
TECH
January 2019 - January 2022 (3 years)
Boulder, United States
• Chief of Staff to CEO for 600+ person delivery org.
• Managed $3M budget and led planning + performance programs.
• Redefined executive rhythms → improved decision-making speed & transparency.
• Developed LATAM expansion strategy + new HQ delivery.
chief of staff Optimisation des processus Operations Strategy Conduite du changement Gestion des opérations