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Khelsy RaymondKR

Khelsy Raymond

Strategic Ops Consultant & Fractional CoS

€700/day
Paris, FR
8-15 years

Average response time: 1 hour

About Khelsy

I help companies operate better.

As a Strategic Operations Consultant and Fractional Chief of Staff, I partner with founders and leadership teams to design and implement the structure, clarity, and operational foundations companies need to scale. I specialise in diagnosing operational gaps, designing scalable systems, and driving cross-functional execution.

Currently Taking Clients:
I’m accepting new projects for Q1/Q2 2026. From fractional Chief of Staff engagements to operational audits and full-system implementations.

With 10+ years leading operations, transformation programs, and executive support functions across global tech, wellness, and service organisations, I bring a pragmatic, systems-driven approach to solving organisational complexity.

If your company is growing fast, moving chaotically, or trying to scale sustainably, I build the operating model that gets you there.

Core Work Includes:
• Operational maturity assessments & ops audits
• SOP and process development + knowledge systems
• OKRs, KPIs, planning rhythms, and performance dashboards
• Program management & cross-functional enablement
• Operating model design & strategic execution

Key Results Delivered:
• Unified fragmented CRM ecosystem → +$10M revenue & smoother operations
• Org-wide OKR rollout → +$115K efficiency gains
• Digital transformation pilot → +25% engagement increase
• Operational redesign → 10% margin improvement & 30% forecasting accuracy
• Delivery process overhaul → 80% reduction in client escalations
  • English

    Native or bilingual

  • French

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • FREELANCE
    Freelance Strategic Operations Consultant | Fractional Chief of Staff
    January 2025 - Today (1 year and 5 months)
    I work with global startups, tech companies, and service organizations to strengthen their operational foundations and scale effectively.

    Focus Areas:
    • Operational maturity assessments
    • Ops audits, process mapping & gap analysis
    • SOP buildouts + knowledge systems
    • Operating model & workflow design
    • OKR / KPI systems + planning rhythms
    • Program & change management
    • Executive advisory & cross-functional alignment
    Operational Excellence Méthode agile Définition et suivi des indicateurs (KPI) Change Management & Transformation OKR
  • VISA
    Sr. Program Manager, Strategy & Transformation (CoS)
    TECH
    January 2022 - January 2024 (2 years)
    Austin, United States
    • Implemented Visa's first org-wide OKR framework → improved alignment + $115K efficiency gains in 6 months.
    • Led global workforce strategy & change management across NA, EU & LATAM.
    • Launched cross-functional enablement programs (AI, tools, workflows).
    • Advised VPs on operational excellence & prioritization.
    Conduite du changement Optimisation de processus métier Pilotage de la performance Gestion de projet IT Direction de programme
  • Gorilla Logic
    Sr. Staff Operations Manager (CoS)
    TECH
    January 2019 - January 2022 (3 years)
    Boulder, United States
    • Chief of Staff to CEO for 600+ person delivery org.
    • Managed $3M budget and led planning + performance programs.
    • Redefined executive rhythms → improved decision-making speed & transparency.
    • Developed LATAM expansion strategy + new HQ delivery.
    chief of staff Optimisation des processus Operations Strategy Conduite du changement Gestion des opérations

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Education

  • Certified Scrum Master
    Certified Scrum Master
  • Change Management Certification
    Cornell University
    Change Management Certification

Skill set

Categories