LLAbout Ladan
Ik help bedrijven hun klantrelaties versterken en hun marketingstrategie naar een hoger niveau te tillen. Met meer dan tien jaar ervaring in customer success, strategie en marketingtechnologie (martech) weet ik hoe je complexe data vertaalt naar concrete resultaten.
Mijn toegevoegde waarde ligt in het bruggen slaan tussen technologie, marketing en klantbeleving. Ik werk graag aan projecten waarin ik de klantervaring optimaliseer, klantbehoud verbeter of commerciële groei stimuleer — van customer journey-analyse tot procesverbetering en interim customer success management.
Opdrachtgevers waarderen mijn strategisch inzicht, internationale ervaring en mijn vermogen om teams en stakeholders op één lijn te krijgen.
English
Native or bilingual
Dutch
Fluent
Persian
Native or bilingual
Arabic
Conversational
Japanese
Basic
Can work on-site
Amsterdam (up to 50km)
Experience
- Borders to BridgesImpact CoachHUMAN RESOURCESSeptember 2025 - Today (9 months)Amsterdam, NetherlandsI partner with individuals and teams to unlock their true potential and achieve meaningful results - identifying & leveraging their unique strengths. Using a solution focused, results-driven approach, I help professionals:• Align your personal & professional life with meaningful values that supercharge your motivation and energy - tuning your natural compass that sits right in your gut• Upgrade stakeholder management skills when tackling challenging situations in sales, leadership, HR, customer success & account management• Boost performance across global teams and sub-cultures - leading to engaged collaborations and high-performing teams• Deploy effective change management strategies to navigate the choppy waters of digital transformation, leading to higher adoption, retention, and engagement
- Relay42 (MarTech SaaS)Strategy Consultant / Account ManagerSeptember 2021 - August 2025 (3 years and 11 months)Amsterdam, NetherlandsAs a Strategy Consultant and Account Manager, I own the retention and expansion of global enterprise accounts. I work with a diverse client base of international brands across various industries
- Instructure (EdTech SaaS)Customer Success ManagerOctober 2018 - September 2021 (2 years and 11 months)Amsterdam, NetherlandsWorking with 60+ educational institutions in the UK, Netherlands, United States, and the Middle East – helping onboard and expand usage. My day-to-day role is as follows
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Education
- Customer Experience: Journey MappingLinkedin Academy2021Customer Experience: Journey Mapping
- Partnership Fundamentals: Accelerating Revenue through CollaborationSales Impact Academy2021Partnership Fundamentals: Accelerating Revenue through Collaboration