About Leon
Dutch
Native or bilingual
English
Native or bilingual
German
Fluent
Experience
- AgurotechHead of OperationsTECHFebruary 2025 - Today (1 year and 4 months)Amsterdam, Netherlands- Led and optimised end to end supply chain operations, ensuring efficient procurement, production, and distribution processes to support rapid international expansion.- Drove operational excellence through automation and continuous process improvement, leveraging innovations to increase scalability, reduce costs, and enhance productivity.- Executed customer service strategy, ensuring a seamless customer experience and high satisfaction rates as the company scaled globally, adapting to diverse regional markets.- Managed and coordinated field operations and qual ity assurance programmes. - Set up an issue management system via Linear and a product testing process via Python test scripts to maintain the highest standard of product quality, regulatory compliance, and operational safety.
- Alma PayOperations Manager InternationalTECHSeptember 2022 - February 2025 (2 years and 5 months)Amsterdam, Netherlands- Took ownership for the expansion of a French FinTech business into first the Northern European markets (BeNeLux and Germany) and later Southern European markets (Italy & Spain) by establishing product market-fit, managing the product localisation and implementing scalable solutions for growth.- Set up and streamlined the company's operational processes outside of France, including ongoing risk assessment & management, fraud operations, customer operations, setting up new local payment methods and PSPs, and finding the right outsourcing partners to scale operations.- Managed the local P&L and budget to ensure sustainable growth (+50% YoY). Designed an analytics infrastructure to conduct a variation of A/B tests, proving the validity of new product updates and business opportunities.- Worked closely with internal and external stakeholders, such as Global Ops, Product, Engineering, Marketing, Legal & Sales to set up the most sustainable solutions that work both within the business and are optimised for the products end users.
- VariedFreelance Operations ConsultantJanuary 2022 - August 2022 (7 months)Helped businesses with a variety of operational challenges, ranging from the end-to-end management of complex projects to setting up the operational infrastructure required for success. For example, managed the implementation and adoption of a new automation software across 6 stores in The Netherlands.
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Education
- Professional Development International Finance courseCity University / Cass Business School2019Professional Development International Finance course
- MA Global Political EconomyCity University London2015MA Global Political Economy