Description

Louis is a Senior Consultant with 9 years of experience in banking, payments, insurance, and digital product development.

He began his career at Keytrade Bank as a Business Analyst and then as a Product Owner on digital mortgage subscription flow and internal management tools. In this role, he led major refactoring initiatives, improved customer journeys, and collaborated closely with IT, UX/UI, legal, and risk teams.

He then joined Publishing Factory as Product Owner – Payments, managing a transactional platform processing over €100M in payments per year, where he worked on PCI DSS certification, partner integrations, and test automation.

Louis then worked at Mediterranean Shipping Company as Product Owner & Project Manager where he managed a legacy claims

and insurance system and lead its replacement with an external SaaS solution.

Louis is a resourceful and versatile professional with a strong business background and IT expertise. Skilled in defining product roadmaps, managing project delivery, and fostering collaboration across teams, he adapts easily to complex environments and turns creative ideas into actionable solutions.

Languages

French
Native or bilingual
English
Fluent
Dutch
Conversational

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

MSC Mediterranean Shipping Company
Product Owner - Claims & Insurances
LOGISTICS AND SUPPLY CHAIN
September 2025 - Today (9 months)
Flemish Region, Belgium
I am currently working as Product Owner for the legacy internal claims tool, while also leading the project to replace it with an external SaaS solution that will also manage the MSC Insurance portfolio.

Key achievements:
• Vendor selection process, from requirements gathering to contract signature, including market analysis, RFP preparation, stakeholder validation, and contract negotiation
• Migration of the complex insurance portfolio of a big company from excels and shared folders to the new tool
RFI/RFP Vendor Management Etude de marché Intégration API
MSC Mediterranean Shipping Company
Product Owner - Claims & Insurances
June 2022 - August 2025 (3 years and 2 months)
Geneva, Switzerland
I am currently working as Product Owner for the legacy internal claims tool, while also leading the project to replace it with an external SaaS solution that will also manage the MSC Insurance portfolio.

Key achievements:
• Vendor selection process, from requirements gathering to contract signature, including market analysis, RFP preparation, stakeholder validation, and contract negotiation
• Migration of the complex insurance portfolio of a big company from excels and shared folders to the new tool
RFI/RFP Vendor Management Etude de marché Négociation de contrat API Integration
Publishing Factory SA
Product Owner - Transactions
August 2021 - June 2022 (10 months)
Lausanne, VD, Switzerland
PALYANCE is a custom transaction management platform that handles credit card payments and SEPA mandates. I was hired to improve payment flows and secure PCI DSS certification, enabling the company to store credit card data securely.

Key achievements:
• PCI DSS certification for the cloud infrastructure we implemented
• New bank integration to reduce dependency
• Setup of monitoring dashboards that allows proactive issue detection
Automated testing Payment processing Analyse de données