About Pasquale
Are you launching a complex SaaS platform, navigating a CRM migration, or needing to rapidly upskill a global workforce? I build scalable, learner-centered training solutions that directly drive business results. With 10+ years of experience across Global Tech, SaaS, and Defense sectors, I specialize in transforming dense technical requirements into engaging enablement programs. My primary focus is on reducing training ramp-up time and increasing adoption rates through data-driven design.
The Value I Bring
I architect dynamic, scenario-based learning experiences. By leveraging Generative AI workflows alongside tools like Articulate Storyline 360, I significantly cut down development time while increasing the fidelity of learning materials. Whether it is ensuring 100% WCAG 2.1 accessibility compliance through a Universal Design for Learning (UDL) framework or maintaining 100% regulatory compliance, I bring an Agile mindset to every phase of the ADDIE and SAM processes.
Core Deliverables & Projects
I partner with teams to design, develop, and deploy:
- Technical Enablement Programs: End-to-end curricula built to drive adoption and drastically reduce Average Handling Time (AHT).
- High-Fidelity Video Simulations: Interactive software walkthroughs and rich multimedia modules produced with Camtasia and Adobe Creative Suite.
- AI-Powered Adaptive Learning: AI-powered adaptive tools and scenario-based simulations that ensure high assessment pass rates.
- Compliance Training: Translating dense federal statutes into risk-free, scenario-based learning assets.
- Partner Certification: Technical certification programs that enable external partners to troubleshoot software integrations, successfully decreasing partner support tickets.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Booking.comSenior Instructional DesignerJuly 2023 - Today (2 years and 11 months)• • Led the instructional strategy and change management for critical operational pivots (Enterprise CRM migration, Premium Loyalty Tier), designing targeted technical enablement curricula that directly drove a 6.8% reduction in Average Handling Time (AHT).• • Spearheaded the modernization of the learning architecture by integrating AI powered adaptive tools and scenario-based simulations into 1 core modules, achieving a 90% assessment pass rate and significantly accelerating time-to proficiency.• • Redefined the learner experience (LX) strategy by redesigning the internal training hub's UX/UI for 100% accessibility compliance, resulting in a 35% increase in engagement and 20% growth in viewership across the global workforce.• • Mentored junior designers on instructional best practices and AI workflows, establishing rigorous QA standards that ensured consistent quality and alignment with the Customer-Centric Quality Program across global teams.
- iCIMSSenior Instructional DesignerMarch 2023 - August 2023 (5 months)• • Decreased partner support tickets by 25% by spearheading a technical certification program for the Cloud SaaS platform, enabling external partners to independently configure and troubleshoot software integrations.• • Enhanced learner engagement through the production of high-fidelity video simulations and interactive assessments using Camtasia and Adobe Creative Suite, moving beyond passive slide-based learning.
- USAASenior Instructional DesignerMarch 2022 - January 2023 (10 months)• •Achieved 100% regulatory compliance across high-stakes financial training programs by partnering with Legal and Compliance SMEs to translate dense federal statutes into risk- free, scenario-based learning assets.• • Secured learning accessibility (WCAG 2.1) by establishing a rigorous Universal Design for Learning (UDL) framework, ensuring all training materials were fully accessible to diverse learner populations.• • Standardized Quality Assurance (QA) processes, implementing a multi-stage review workflow that eliminated errors in deployed content and ensured alignment with business objectives.
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Education
- MasterTrack CertificateUniversity of IllinoisMasterTrack Certificate
- Bachelor's DegreeSan Diego State UniversityBachelor's Degree
Certifications
- MasterTrack Instructional DesignUniversity of Illinois Urbana-Champaign2019
- Marketing for LearningMaas Marketing2024