About Pedro
Hi, I'm Pedro — a freelance customer service and operations specialist based in Amsterdam with 5+ years of experience in fast-paced, client-facing environments.
I help businesses deliver excellent customer experiences and keep operations running smoothly — remotely, reliably, and in three languages: English, Portuguese, and Spanish.
🎯 What I can help you with:
• Remote customer support (email, chat, phone)
• Client onboarding and relationship management
• Virtual assistant & administrative support
• Team coordination and operational support
• Multilingual communication (EN / PT / ES)
• Process documentation and staff training
🌍 My trilingual background is a real advantage for companies with international customers — especially those serving Brazilian, Latin American, or Spanish-speaking markets.
I'm available for part-time and full-time remote projects. I respond quickly, work independently, and I'm committed to making your customers feel genuinely taken care of.
Let's talk about how I can support your team.
Portuguese
Native or bilingual
Spanish
Fluent
English
Fluent
Remote only
Primarily works remotely
Experience
- Restaurant (Confidential)Restaurant ManagerHOSPITALITYJanuary 2025 - Today (1 year and 5 months)Amsterdam, Netherlands– Managed daily operations of a high-volume Amsterdam restaurant, overseeing a multilingual team of 5–12 staff– Handled customer complaints, service recovery, and guest relations with professionalism– Coordinated scheduling, supplier relations, staff training, and daily admin– Communicated fluently with international staff and guests in English, Portuguese, and Spanish
- Hotel (Confidential)Outlets ManagerJanuary 2022 - January 2025 (3 years)Amsterdam, Netherlands– Managed multiple food & beverage outlets within a major international hotel property– Led and developed a diverse team across different venue formats and service styles– Responsible for revenue targets, guest satisfaction scores, and operational standards– Coordinated with hotel management on events, large group bookings, and VIP guest experiences– Maintained compliance with health, safety, and quality standards across all outlets
- Logistics Company (Confidential)Country ManagerLOGISTICS AND SUPPLY CHAINJanuary 2010 - January 2022 (12 years)Luanda, Angola– Led country-level operations across multiple international markets over a 12-year period– Managed cross-functional teams, local partners, and regional stakeholders– Responsible for P&L, operational targets, and business development in each market– Built and maintained strong client relationships across diverse cultural and business environments– Coordinated logistics operations, processes, and compliance across borders– Reported directly to senior leadership and represented the company at an international level
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Education
- BSc Computer Science for Business ManagementISMAI2010BSc
- Registered KVK-Registered
Skill set
Categories
- Other