Piyush Mishra

I’m a Customer Experience and Operations Consultant with over 17 years of global experience helping businesses enhance customer satisfaction, strengthen operational processes, and improve vendor performance.

Throughout my career with organizations such as Morris Garages, Indifi Technologies, GE Capital, and MKS Atotech, I’ve led transformation initiatives that have redefined how companies connect with their customers, manage their partners, and deliver consistent, high-quality service experiences.

My expertise lies in building customer-centric operations that balance people, process, and performance. I specialize in designing Voice of Customer (VOC) programs, optimizing end-to-end customer journeys, developing service quality frameworks, and enabling teams to drive measurable improvements in NPS, CSAT, and retention metrics.

In parallel, I’ve helped businesses create efficient, transparent vendor ecosystems through performance scorecards, SLA governance models, and process automation initiatives. This combination of CX strategy and operational discipline enables companies to deliver scalable, sustainable growth without compromising service quality.

Now based in the Netherlands, I collaborate with startups, SMEs, and established organizations across Europe to:

Build customer experience strategies aligned with business goals

Streamline processes and service delivery models

Develop KPI-driven vendor management frameworks

Lead cross-functional projects focused on operational excellence

My approach is data-driven, collaborative, and results-oriented — ensuring every project creates tangible impact, stronger customer relationships, and long-term operational resilience.

If your organization is looking to elevate customer experience, optimize vendor performance, or redesign key service processes, I’d be happy to connect and explore how I can help you achieve those goals.