Description

When something goes wrong in an organization — a process breaks, a risk is missed, a vendor isn’t who they say they are — I’m the person who figures it out and builds the system that stops it from happening again.

10+ years working in environments where the stakes were real: child protective services investigations, vendor risk governance at a global publishing company, trust and safety operations. Getting it wrong had legal, human, and financial consequences. So I build things that hold.

What I take on:

- SOP design for risk, investigations, and compliance workflows

- Intake and triage framework development

- Background research and due diligence investigations

- Asset, entity, and person tracing

- Safeguarding framework design and process review

- Escalation protocol and decision framework design

- Investigations process audits and gap analysis

- Policy gap analysis and governance structure review

How I work:

Fixed-scope, fixed-fee. I scope clearly, deliver what I said I would, and flag issues before they become your problem. No billing surprises, no scope creep.

Amsterdam-based · NL/EU projects · US remote

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Wolters Kluwer
Strategic Sourcing Manager
SOFTWARE PUBLISHING
May 2024 - December 2025 (1 year and 7 months)
Amsterdam, Netherlands
• ● Managed end-to-end operational delivery across 5–10 active stakeholder workstreams monthly, ensuring quality, compliance, and SLA adherence across 80+ contracting entities.
• ● Conducted 315+ operational reviews and contract assessments, maintaining risk controls and governance standards throughout.
• ● Delivered €200K in cost avoidance on a single initiative through structured analysis and cross-functional alignment with legal and finance.
• ● Improved delivery throughput from 3 to 5–7 completions per week without compromising quality or compliance standards.
• ● Developed intake criteria, workflow guides, and onboarding documentation; trained and upskilled incoming team members on governance and compliance standards.
• ● Partnered with legal, security, finance, and governance teams to ensure consistent, defensible operational outcomes.
Cross-functional stakeholder coordination SOP writing Third-party risk & vendor governance Quality assurance & case auditing
Texas Department of Family and Protective Services (DFPS) – Child Protective Services
Investigations Supervisor II
PUBLIC SAFETY
June 2020 - February 2023 (2 years and 8 months)
Fort Worth, TX, USA
• ● Supervised and developed 6–12 investigators handling high-complexity cases requiring risk assessment, policy interpretation, and defensible decision-making under pressure.
• ● Built and delivered training programs for 12 investigators; improved case close rates and reduced average caseload from ~30 to 15 or fewer per investigator.
• ● Owned quality audit processes: conducted documentation reviews and case audits to ensure legal readiness and adherence to state standards.
• ● Standardized investigative workflows and embedded data-driven decision frameworks to improve team consistency and accountability.
• ● Served as final escalation authority for high-risk cases; guided safety and intervention decisions based on structured risk evaluation.
• ● Managed confidential casework involving sensitive disclosures, coordinating with law enforcement and legal partners on high-stakes outcomes.
Investigations Escalation management Risk decisions Confidential case handling Documentation & defensible decision-making
Texas Department of Family and Protective Services (DFPS) – Child Protective Services
Investigator I–IV
CIVIC AND SOCIAL ORGANIZATIONS
January 2015 - June 2020 (5 years and 5 months)
Fort Worth, United States
• ● Conducted complex investigations requiring rapid risk assessment, evidence review, and detailed documentation under strict deadlines.
• ● Maintained defensible, audit-ready records while managing high-volume caseloads across multiple active cases simultaneously.
• ● Applied pattern recognition to identify risk indicators, documentation gaps, and compliance concerns; escalated appropriately.
• ● Collaborated with law enforcement, legal teams, and cross-functional partners to determine appropriate case outcomes.
Confidential case handling Investigations Documentation & defensible decision-making Data-informed process improvement