About Saurabh
I am a Senior Product Manager / Product Lead (8+ years) specializing in B2B SaaS solutions across FinTech, Healthcare, Logistics & eCommerce domains. Expert in aligning product & business strategy, navigating through ambiguity, and leading cross-functional initiatives. Proven track record in executing platform roadmaps, API integrations, hypothesis testing and setting up KPIs that drive profitability. Mastery over GTM, setting key success metrics and driving ‘discovery to delivery’ loops.
English
Native or bilingual
Can work on-site
Amstelveen (up to 50km)
Experience
- Stichting PharmAccess InternationalProduct Lead – Healthcare Platform (SafeCare)HEALTH AND WELLNESSDecember 2023 - December 2025 (2 years)Amsterdam, Netherlands
- Led a cross-functional Tech Delivery team (UI, Engineering, Data), owning the SafeCare Quality B2B SaaS platform for healthcare facilities in LMIC. Managed a team of 3 Product Managers(PMs).
- Scaled the platform across 9,000+ hospitals in 25+ countries, improving quality of care for 7.8M patients.
- Launched new product lines (Self Assessment, Entry Assessment, Top-up modules), boosting new facility sign-ups by 20% and YoY retention by 35%.
- Increased monthly app engagement from 37% to 57% by introducing key features like Chat, Training, WhatsApp integration, and AI based personalized interventions.
- Improved internal operational efficiency by 25% via workflow automation, API integration, and implementing AI-based 'task approval' workflow automation (35% success rate).
- FlexportProduct Manager – Financial Platform (FinOps)LOGISTICS AND SUPPLY CHAINMarch 2021 - October 2022 (1 year and 7 months)Amsterdam, Netherlands• Led the development of the internal 'Flexport Financial platform', streamlining operations for Procurement, Billing, Accounting, Pricing, and Invoicing teams, while mentoring 2 junior PMs.• Scaled the 'Shipment Costing Module,' enabling accurate procurement cost tracking ($3.2B) and achieving month-end accounting reporting accuracy of 90% and reducing manual efforts by 60%.• Launched the 'Dispute detection tool,' automating the 2-way match process to reduce cost leakage by 18% and decrease human touch points from ~45 to ~25 per bill.• Built the 'Invoice-Bill Reconciliation tool' (with the Invoicing team), reducing revenue leakage by 7% and automating invoice creation (decreasing human touch points from ~20 to ~12).• Spearheaded a company-wide IT transformation project to improve operational efficiency by 18%, and built Looker analytics dashboards to provide insights into cost & revenue operations.
- Feedback CompanyProduct Manager – B2B Enterprise SaaSE-COMMERCENovember 2019 - February 2021 (1 year and 3 months)Utrecht, Netherlands• Led a 10-person cross-functional team (developers, architects, designers) managing a B2B enterprise SaaS product, scaling the platform across 6,000+ SMEs with +$2.8M ARR and +20% YoY growth.• Launched new product lines such as 'Item review', 'Widgets', 'webshop API integrations', 'Insights module' etc. to boost upselling +18%, new business sign up by +15% and CSAT and NPS scores by +23%.• Acted as the 'Product Owner' managing Vision → Strategy → Roadmap → Backlog → Epics → User Stories. Aligned requests from Marketing, Customer Support, Operations and Tech teams.
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Education
- Master of Business AdministrationUniversity of Pittsburgh2010Master of Business Administration
- Bachelor of EngineeringUniversity of Pune2004Bachelor of Engineering
Certifications
- Certified Scrum Product OwnerScrum Alliance2017