About Tom
English
Native or bilingual
Experience
- Wax DigitalFounder, Strategic Marketing ConsultantJanuary 2026 - Today (5 months)In 2026 I founded Wax Digital (to bring senior marketing strategy to businesses, artists and labels who need it without a full-time hire or agency overhead.Two practices under one roof: general marketing strategy for small and growth-stage businesses, and specialist music marketing for artists, labels and managers. Working remotely with clients across the EU, UK, US and Australia.
- Warner Music GroupSenior Marketing ManagerFILM AND AVOctober 2019 - January 2026 (6 years and 3 months)Sydney, Australia
- Owned integrated campaign strategy across brand, digital, paid media, CRM and partnerships for the label's highest-priority projects, managing budgets up to $250k.
- Drove 600% audience growth within 12 months by identifying emerging audience signals and building channel activations around them - organic social, CRM, paid amplification and influencer partnerships.
- As project lead, coordinated all internal departments and external partners around the shared mission and across end-to-end campaign rollouts, aligning teams around objectives and milestones.
- The Australian Financial ReviewLifecycle Marketing SpecialistPUBLISHINGDecember 2018 - October 2019 (10 months)Sydney, Australia
- Developed multi-channel lifecycle campaigns to drive user acquisition, engagement and retention.
- Built automated subscriber retention and win-back programs in Salesforce Marketing Cloud, achieving 22% lift in retention and 27% average open rates.
The AFR was losing digital subscribers through passive churn - people disengaging before they cancelled. I diagnosed the problem through audience segmentation, identifying subscribers who hadn't accessed their subscription in 90+ days. From there I built a 6-week nurture sequence to re-engage them with high-value content and reinforce subscription value, and a separate 5-step win-back sequence in Salesforce Marketing Cloud for those who had already lapsed, using a targeted discount offer to lower the barrier to return. Result: 22% retention improvement, 27% average open rate.
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Education
- Bachelor of BusinessUniversityofTechnology2014Bachelor of Business
- Data-driven MarketingData-driven Marketing