About William
English
Native or bilingual
Experience
- IndependentConsultant | Process Improvement & Operational ExcellenceCONSULTING AND AUDITSJanuary 2026 - Today (5 months)Amsterdam, NetherlandsAmsterdam-based independent consultant supporting consumer, retail, product-led, and cross-functional teams with process improvement, operational clarity, and delivery effectiveness. Focused on helping teams simplify workflows, improve execution visibility, reduce handoff friction, and implement scalable ways of working.
- On, ZurichSenior Process Improvement SpecialistRETAIL (LARGE RETAILERS)February 2024 - December 2025 (1 year and 10 months)Zurich, SwitzerlandDesigned and embedded an end-to-end product-to-market process, aligning cross-functional teams around ownership, handoffs, readiness criteria, and decision points to improve execution consistency.Led business analysis and current-state process diagnostics to identify bottlenecks, rework loops, and decision delays, translating findings into practical process improvements.Built SOPs, RACI frameworks, and KPI reporting to improve process visibility, consistency, and decision-making across a complex operating environment.Partnered with senior stakeholders across product, merchandising, GTM, and adjacent functions to align requirements, resolve friction points, and support implementation of improved ways of working.Helped establish ONiversity with Footwear, using KPI-led assessments across 20+ teams to identify capability gaps and shape targeted learning content and enablement.
- VF, Stabio CHProject Analyst, Digital TechnologyRETAIL (LARGE RETAILERS)March 2023 - February 2024 (11 months)Supported a 35+ initiative portfolio spanning retail, digital, HR, and finance, improving visibility of status, risks, dependencies, and actions across a complex international matrix environment.Owned and improved the intake process for new initiatives, helping teams prioritise opportunities, raise submission quality, and strengthen delivery readiness.Developed dashboards and reporting to support clearer prioritisation, data-driven decision-making, and more effective stakeholder communication across the portfolio.Worked with cross-functional teams to shape initiatives into clearer workstreams, milestones, responsibilities, and governance points, improving coordination and execution rhythm.Partnered with product, IT, and business teams to identify operational pain points and translate them into practical process and digital improvement opportunities.
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