Description

Ik word ingezet in organisaties die gaan veranderen, maar waar plannen en dagelijkse praktijk nog niet op elkaar aansluiten. Waar de richting duidelijk is, maar de uitvoering stokt door onduidelijkheid in processen, verantwoordelijkheden en samenwerking tussen teams.

Ik breng eerst overzicht in hoe het werk daadwerkelijk loopt. Door zichtbaar te maken waar het vastloopt, ontstaat er weer grip op de dagelijkse operatie. Van daaruit werk ik met teams en management aan duidelijke keuzes, eigenaarschap en een manier van werken die ook onder druk blijft staan.

Mijn ervaring ligt in end to end ketens zoals Order to Cash, supply chain en commerciële operatie binnen internationale B2B en FMCG omgevingen. Ik werk op het snijvlak van operatie en verandering en zorg dat verbeteringen niet blijven hangen in plannen, maar zichtbaar worden in het dagelijks werk.

Ik word ingezet in rollen waar transformatie vraagt om sturing én realisatie, zoals:

Transformation of Continuous Improvement lead

Leidinggevende rol binnen een operationele keten waar stabiliteit en richting nodig zijn

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Maarssen (up to 50km)

L'Oreal Netherlands
CONSULTANT PROCESS IMPROVEMENT
June 2025 - August 2025 (2 months)
Hoofddorp, Netherlands
Improving and optimising key commercial and operational processes across the organisation.

Key results and responsibilities
• Led a Lean based improvement initiative to redesign the new product launch process, reducing delays, handovers and rework while increasing cross functional clarity.
• Reduced order errors and operational disruptions by analysing root causes, standardising critical steps and improving data quality at the source.
• Simplified order handling by reducing process complexity, clarifying decision rules and eliminating unnecessary exceptions.
• Increased process reliability by mapping workflows, defining ownership and aligning commercial, supply chain and finance teams around a single way of working.
• Established clear performance indicators and daily management routines to strengthen execution discipline and enable proactive problem solving.
Cross-functional Team Leadership Process Improvement Process Management Lean Service Operations Operational Excellence
L'Oreal Netherlands
INTERIM BUSINESS SUPPORT LEAD
March 2025 - May 2025 (2 months)
Hoofddorp, Netherlands
Stabilising, streamlining and securing critical order related processes within the commercial organisation.

Key results and responsibilities
• Led and developed the Business Support team during a period of high operational pressure and changing commercial priorities.
• Accountable for onboarding new brands and managing the complete price master data, including new prices, special price agreements and periodic price increases.
• Coordinated and ensured timely processing of Sales Deal Agreements and Year End Rebates.
• Safeguarded business process continuity by describing, standardising and documenting all activities.
• Trained and onboarded a new team member using the complete process documentation created during the assignment.
• Monitored and improved daily operational performance so commercial teams could rely on accurate and timely processing.
Cross-functional Team Leadership Process Improvement Operational Improvement Interim Management Change Management
Diversey
Credit & Collection Director Europe
October 2021 - November 2024 (3 years and 1 month)
Utrecht, Netherlands
- Responsible for customer risk management and performance of accounts receivable activities across 22 entities in Europe.
- Leading a team of 52 people in Europe, with 5 direct reports.
- Harmonization of processes following the establishment of a centralized European team and business acquisition.