Description

A highly motivated and dedicated business analyst with diverse experience in varied industries, leading to a broad knowledge of business development, improvement, and growth. Striving to develop efficient and effective software, methodologies, processes, and business solutions. A meticulous eye for detail in every area of analysis delivering timely, reliable and above all beneficial results.

Confident and articulate with excellent interpersonal and team working skills, with strong organisational abilities.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Sheffield (up to 50km)

Social Work England
Senior Business Analyst
DIGITAL AND IT
December 2020 - Today (5 years and 6 months)
Sheffield, United Kingdom
• Produce project documents, advice, briefing and other materials to support the work of the project management office.
• Elicit requirements from senior stakeholders, subject area experts and users and translating these into functional specifications using Agile principles for suppliers and/or project leads.
• Reviewing existing documentation and operating procedures to detect opportunities for continuous improvement.
• Leading service design and delivery across front and back facing systems.
• Proxy product owner in solution workshops with development teams
• Researching and documenting as-is and to-be process mapping.
• Working closely with project teams to understand and realise project benefits and effectively communicating outputs across the organisation.
• Leading project steering and prioritisation groups, working holistically to understand the overall organisational objectives.
• Investigating, analysing, visualising, articulating complex problems to make disciplined decisions based on available information.
• Using strong experience of software development and Agile techniques to ensure effective product delivery.
• Working to identify and pinpoint business opportunities to improve effectively within working practices and processes.
• Undertaking User research to identify key areas of improvement, understanding users and identifying who they are and what their needs are based on evidence.
• Understanding complex technical requirements and translating these into user stories and/or IT specifications.
• Shaping and coordinating system and UAT testing plans and strategies
• Working flexibly as part of a team, adapting to changing priorities and workloads
• Delivering at speed and under pressure, balancing both immediate priorities and longer-term goals.
• Working with external suppliers to deliver software that exceeds user expectations.
Lydgate Associates Limited
Consultant
E-COMMERCE
August 2018 - Today (7 years and 10 months)
Freelance project planning, management, delivery technical integrations and automation.
• Extensive project management across physical and digital platforms
• Collating requirements and work stack prioritisation for independent businesses
• Documenting requirements for website design and delivery
• Ecommerce analysis for cross platform integration and process improvement
• Finding efficiencies and reducing reducing manual tasks using digital technology and improved business processes.
XLN Telecom Ltd
Business Analyst/Product Owner
March 2018 - November 2020 (2 years and 8 months)
Worked as a Business analyst/Product owner on a scrum team; collated and refined requirements for system and process improvements to fulfil key business objectives. Working within project teams to understand and prioritise features and product enhancements to ensure product offerings are in line with strategic milestones.
Duties
• Gathering and defining requirements for User Stories, Epics and Defects using INVEST principles.
• Lead analyst on implementation of a new central sales platform integrating Salesforce CRM to rapidly enable teams to integrate & offer new products and services to new and existing customers
• Analysing product, process, and communication with automation opportunities across product portfolio
• Constant improvement to internal CRM & ordering systems through identifying improvements and defining users processes and defects.
• Implementation of new working practices within existing and improved business framework
• Working across multiple software projects managing the development back log, UAT, project liaison and on schedule delivery
• Analysing business benefit led deliverables and prioritising with the assistance of key stakeholders and developers.
• Providing a key point of contact between the development teams and stakeholders through building strong relationships with all levels of the business
• Assisting and influencing Senior managements in BAU ticket prioritisation and subsequent development commencement