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Andrei GuimarãesAG

Andrei Guimarães

Senior ServiceNow Developer

€400/day
Wilnis, NL
8-15 years
JavaScript
ServiceNow
AI Automation
HTML/CSS
Microsoft Azure

Average response time: 1 hour

About Andrei

Senior ServiceNow Developer with 7+ years of experience delivering enterprise-scale ServiceNow solutions across banking, healthcare, manufacturing and technology sectors.
Experienced in enterprise platform implementation, workflow automation, AI-driven initiatives, integrations and ITSM transformation programs within international environments. Strong background in solution design, stakeholder collaboration, technical leadership and implementation of scalable ServiceNow solutions supporting thousands of users.
Healthcare Providers
Banking and Financial Services
Consulting and Audits
Digital and IT Services
Energy and Electricity

  • Portuguese

    Native or bilingual

  • English

    Fluent

  • Dutch

    Basic

Remote only
Primarily works remotely

Experience

  • ABN AMRO Bank
    Senior ServiceNow Developer
    BANKING AND INSURANCE
    April 2023 - Today (3 years and 3 months)
    Netherlands
    • Leading AI-powered initiatives focused on knowledge management and self-service optimization across enterprise platforms.
    • Designed AI-powered knowledge solutions enabling users and DevOps teams to quickly locate relevant information through enterprise portals.
    • Led configurable workspace development and prompt management applications supporting AI-driven processes.
    • Provided technical guidance and collaborated with stakeholders and development teams.
    • Improved knowledge accessibility and user experience through AI-driven solutions and configurable workspace enhancements.
    AI Automation ServiceNow ITSM Web integration AI Agent
  • ConvaTec
    ServiceNow Developer
    HEALTH AND WELLNESS
    February 2022 - April 2023 (1 year and 2 months)
    Portugal
    • Worked as the first internal ServiceNow Developer supporting the company's initial ServiceNow adoption journey.
    • Collaborated with implementation partners delivering ITSM, Request Management, Service Portal, SAP and Microsoft Teams integrations.
    • Supported replacement of fragmented business processes previously managed through emails, spreadsheets and disconnected systems.
    • Played a key role in a successful ServiceNow go-live supporting financial and enterprise workflows.
    ServiceNow ITSM Web integration HTML/CSS Cloud computing
  • Siemens
    ServiceNow Developer
    ENERGY AND UTILITIES
    May 2021 - February 2022 (9 months)
    Portugal
    • Enhanced and maintained Incident Management workflows and automation processes.
    • Participated in implementation of ServiceNow Virtual Agent capabilities improving support experiences.
    • Translated business requirements into scalable technical solutions.
    • Contributed to improved support efficiency and self-service capabilities through Virtual Agent implementation.
    ServiceNow Web integration Chatbot ITSM
Check out Andrei's experience

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Education

  • Bachelor of Production Engineering
    Centro Universitário La Salle
    2017
    Bachelor of Production Engineering
  • ServiceNow Certified System Administrator (CSA)
    ServiceNow Certified System Administrator (CSA)
Check out Andrei's education

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