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Billy Alj Interim Customer Service & Project ManagerBA

Billy Alj

Interim Customer Service & Project Manager
  • Suggested rate
    €900 / day
  • Experience15+ years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Billy's quote.
Location and workplace preferences
Location
Roosendaal, Netherlands
Can work on-site at your office in
  • and around Roosendaal (up to 50km)
  • and around Breda (up to 30km)
  • and around Rotterdam (up to 10km)
  • and around Antwerpen (up to 30km)
  • and around Eindhoven (up to 10km)
Verifications

Freelancer code of conduct signed

Read the Malt code of conduct
Verified email
Languages
Check out languages spoken by Billy
Categories
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Skill set
Billy in a few words
interim Customer Service Manager & Scrum Master with strong coaching experience in the field of Order to Cash, leadership, sales support, operational excellence, change management and project management skills in international companies.

Extensive customer contacts in combination with change management and people management skills has made me now a skilled leader in Order to Cash, customer service, supply chain, lean and commercial disciplines.

I maintain a management style which is based on coaching and cooperation. I always maintain an open-door policy towards my team-members and other colleagues.

My positive attitude and enthusiasm motivate my team-members to do their work very successfully in a challenging environment.
Experience
  • Stedin
    Teamlead Order to Cash
    ENERGY & UTILITIES
    March 2024 - Today (1 year and 2 months)
    Delft, Netherlands
    Assignment ends end of Februari 2025
    • As Process Owner, developing a vision, mission, strategy, and roadmap for O2C.
    • Leading, motivating, and coaching 2 team coordinators, and a total of 24 direct reports.
    • Collaborating with process specialists to further improve internal O2C processes.
    • Ensuring excellent collaboration between 4 different O2C teams and other departments within Stedin.
    • Implementing robotics, automation, and applying Artificial Intelligence within O2C in collaboration with the Automation Process Intelligence team.
    • Maintaining service standards, guidelines, and procedures to ensure consistent and high-quality customer service.
    • Reporting to management on the team's performance and results.
    • Leveraging SAP S4/Hana in collaboration with IT and SAP consultants.
    • Participating as process owner in various SAP migration projects.

    Teamleader Procesmanagement Lean management Agile Methode People manager Order to Cash Financiën Stakeholder Management
  • QRS Healthcare
    Customer Service & Sales Support Manager a.i.
    CONSULTING & AUDITS
    August 2023 - November 2023 (4 months)
    Eindhoven, Netherlands
    • Leading a team of 12 Customer Service and Sales Support employees
    • Managing 3 projects related to integration of new customer integration
    • Managing various process improvement projects resulting in improved Customer Service
    • Optimizing ERP system with regard to Order to Cash project
    Project Management Lean Management People manager Leadership Afas Navision Operational Excellence Procesoptimalisatie
  • i&L Biosystems
    Customer Service & Program Manager
    BIOTECH
    December 2021 - February 2023 (1 year and 3 months)
    Waalwijk, Netherlands
    • Managing various process improvement projects within the organization
    • Implementation of ISO 9001 for the Benelux organization
    • Coaching and leading Customer Service Team
    • Member of the local Management Team for the Benelux
    Scrum Kanban Coaching Project Management Teamleader Procesoptimalisatie Change Management Agile Methode
Recommendations
Education
  • HBO international business and languages
    HZ university
    1995
Certifications
  • HBO
    HZ university in Vlissingen
    1995