Description

interim Customer Service Manager & Scrum Master with strong coaching experience in the field of Order to Cash, leadership, sales support, operational excellence, change management and project management skills in international companies.

Extensive customer contacts in combination with change management and people management skills has made me now a skilled leader in Order to Cash, customer service, supply chain, lean and commercial disciplines.

I maintain a management style which is based on coaching and cooperation. I always maintain an open-door policy towards my team-members and other colleagues.

My positive attitude and enthusiasm motivate my team-members to do their work very successfully in a challenging environment.

Languages

Dutch
Native or bilingual
English
Fluent
French
Fluent
Spanish
Conversational
Arabic
Fluent

Workplace preferences

Can work on-site

Roosendaal (up to 50km), Breda (up to 30km), Rotterdam (up to 10km), Antwerpen (up to 30km), Eindhoven (up to 10km)

Stedin
Teamlead Order to Cash
ENERGY AND UTILITIES
March 2024 - Today (2 years and 3 months)
Delft, Netherlands
Assignment ends end of Februari 2025
• As Process Owner, developing a vision, mission, strategy, and roadmap for O2C.
• Leading, motivating, and coaching 2 team coordinators, and a total of 24 direct reports.
• Collaborating with process specialists to further improve internal O2C processes.
• Ensuring excellent collaboration between 4 different O2C teams and other departments within Stedin.
• Implementing robotics, automation, and applying Artificial Intelligence within O2C in collaboration with the Automation Process Intelligence team.
• Maintaining service standards, guidelines, and procedures to ensure consistent and high-quality customer service.
• Reporting to management on the team's performance and results.
• Leveraging SAP S4/Hana in collaboration with IT and SAP consultants.
• Participating as process owner in various SAP migration projects.

Teamleader Procesmanagement Lean management Agile Methode People manager Order to Cash Financiën Stakeholder Management
QRS Healthcare
Customer Service & Sales Support Manager a.i.
CONSULTING AND AUDITS
August 2023 - November 2023 (4 months)
Eindhoven, Netherlands
• Leading a team of 12 Customer Service and Sales Support employees
• Managing 3 projects related to integration of new customer integration
• Managing various process improvement projects resulting in improved Customer Service
• Optimizing ERP system with regard to Order to Cash project
Project Management Lean Management People manager Leadership Afas Navision Operational Excellence Procesoptimalisatie
i&L Biosystems
Customer Service & Program Manager
BIOTECH
December 2021 - February 2023 (1 year and 3 months)
Waalwijk, Netherlands
• Managing various process improvement projects within the organization
• Implementation of ISO 9001 for the Benelux organization
• Coaching and leading Customer Service Team
• Member of the local Management Team for the Benelux
Scrum Kanban Coaching Project Management Teamleader Procesoptimalisatie Change Management Agile Methode