Description

I help organisations turn AI and automation into real, measurable wins.

I usually get dropped into messy, multi-site environments and asked to make sense of it all: design the roadmap, line up the people, and ship. Recent work includes scaling an automation programme across 200+ healthcare sites (€1.8M+ annual savings), rolling out ambient-scribe AI that removed 15,800+ hours of manual documentation, and leading enterprise tools like Copilot and ServiceNow into day-to-day use.

Ideal fit: AI and automation projects where the stakes are high, the brief is fuzzy, and someone needs to own it end to end.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Amsterdam (up to 50km)

Surgery Partners
AI & Automation Programme Lead
June 2025 - February 2026 (8 months)
New York, United States
Scope: Engaged to build, scale, and govern enterprise AI and automation capability across a 200+ site healthcare network.
— Scaled RPA programme from ground zero to 62 production automations, generating €1.8M in annual savings.
— Directed enterprise ambient-scribe AI deployment, eliminating 15,800 hours of physician documentation time and lifting patient throughput 22%.
— Built and deployed an AI-driven no-show prediction model for scheduling, cuting cancellation rates 21%.
— Authored enterprise AI governance framework with executive leadership — policy, risk, and responsible-adoption standards.
Program Management IT Strategy Digital Transformation Stakeholder Alignment
Surgery Partners
Innovation Strategy Lead
June 2023 - June 2024 (1 year)
Scope: Brought in to stand up an enterprise innovation function and drive AI and automation adoption org-wide.
— Launched enterprise Innovation Framework and Idea Portal, engaging 12,000+ employees in continuous improvement.
— Facilitated quarterly innovation reviews with VP and C-suite stakeholders across departments, prioritizing high-value initiatives.
— Led enterprise rollout of Microsoft Copilot and Teams Premium, driving an estimated 9 hours/month productivity gain per user.
— Partnered with AWS to build and pilot a proprietary-data GenAI chatbot, freeing 6,000+ staff hours annually and €140K in operational savings.
Upperline Health
Senior Project Manager
February 2022 - June 2023 (1 year and 4 months)
Scope: Delivered enterprise systems implementations across a high-growth, 150+ site healthcare network.
— Delivered Dayforce Payroll implementation for 1,000 employees across 3 entities, resolving 66 defects ahead of cutover.
— Delivered enterprise Five9 Contact Centre implementation, lifting patient satisfaction 30%.
— Directed organisation-wide ServiceNow rollout, managing offshore development of executive-requested custom workflows.
— Authored standardised M&A integration playbook, cuting labour cost per project 27% on average.

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Bachelor of Business Administration (BBA)
Middle Tennessee State University
Bachelor of Business Administration (BBA)

Caleb Ammen

Transformation and Special Projects Lead

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