About Caroline
Customer Success & Account Management Professional mit Erfahrung in Enterprise- und Premium-Umfeldern.
Ich unterstütze Unternehmen in B2B- und B2C-Strukturen, einschließlich direkter Endkundenschnittstellen über digitale Kanäle, und lege dabei den Fokus auf nachhaltige Kundenbeziehungen, hohe Servicequalität und messbare Ergebnisse.
Meine Stärke liegt im Aufbau vertrauensvoller, langfristiger Kundenbeziehungen sowie in der Steigerung von Kundenzufriedenheit und -bindung. Durch strukturiertes Onboarding, proaktives Account Management und KPI-basierte Analysen trage ich gezielt dazu bei, Prozesse zu optimieren, Potenziale zu identifizieren und Customer Outcomes nachhaltig zu verbessern.
Dabei arbeite ich lösungsorientiert, strukturiert und mit einem klaren Blick für Prioritäten und Effizienz – sowohl in komplexen Unternehmensstrukturen als auch in dynamischen, digitalen Umfeldern.
Zusätzlich bringe ich Erfahrung im Bereich UGC und digitale Strategie mit, die ich gezielt als Hebel einsetze, um Engagement, Kundenloyalität und langfristigen Customer Lifetime Value zu stärken.
English
Native or bilingual
German
Native or bilingual
Polish
Basic
Dutch
Conversational
Remote only
Primarily works remotely
Experience
- FreelanceCustomer Success Manager/ Account Manager (B2B SaaS & Digital)January 2025 - Today (1 year and 5 months)Amsterdam, NetherlandsSupport clients across B2B, B2C, and direct-to- consumer environments on a project and interim basis, including part-time Customer Success engagements for SaaS & digital platforms.Own customer onboarding and ongoing account management, acting as primary point of contact to build trust-based relationships and ensure customer satisfaction and retention.Drive continuous optimization by monitoring KPIs and qualitative insights, translating data into actionable improvements to strengthen engagement, retention, and long-term customer value, supported by UGC and digital initiatives where relevant.
- Global EnterprisepartnersStrategic Partner, Account Manager, Virtual AssistantDIGITAL AND ITOctober 2023 - January 2025 (1 year and 3 months)Amsterdam, NetherlandsManaged international enterprise (B2B) client accounts, supporting global brands in complex, multi-stakeholder environments.Owned the full account lifecycle, acting as strategic liaison between clients, candidates, and internal teams. Supported large-scale digital transformations (e.g. ERP / S/4HANA) while identifying growth opportunities through long-term partnership management.
- RichemontBrand Ambassador, Account Manager, Virtual AssistantE-COMMERCEOctober 2021 - October 2023 (2 years)Amsterdam, NetherlandsBuilt and maintained long-term B2C and client relationships within a premium luxury environment. Supported sales and client management processes, including CRM systems and structured customer follow-ups.Delivered a high-end customer experience aligned with brand values and performance targets.
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Education
- Club Life Design Power of Instagram Mobile and Video Editing Course Freedom Lab Reels Master Class UGC CourseClub Life Design Power of Instagram Mobile and Video Editing Course Freedom Lab Reels Master Class UGC Course