About Dennis
Bulgarian
Native or bilingual
English
Native or bilingual
Dutch
Native or bilingual
Experience
- Hewlett Packard EnterpriseLevel II, AnalystJanuary 2012 - January 2014 (2 years)Sofia, SF, BulgariaSummary: Supporting the management of SAP, ERP systems, and an extensive array of over 25,000 applications for Syngenta. Engaging in diverse escalation procedures facilitated through HPSM to ensure seamless operation and optimization of the technological infrastructure. Tasks:• • Handle escalated incidents and service requests for SAP, ERP, and other applications used by Syngenta.• • Investigate and troubleshoot technical issues using HPSM.• • Provide advanced technical support to Level I teams and end-users.• • Collaborate with cross-functional teams to resolve complex issues.• • Perform root cause analysis and implement preventive measures.• • Document troubleshooting steps and best practices.• • Monitor system performance and implement corrective actions.• • Assist in testing and implementing patches, upgrades, and new functionalities.• • Participate in on-call rotations for 24/7 support.• • Stay updated on relevant technologies through training and certifications.
- OptonicaLEDDutch Market Account ExecutiveJanuary 2014 - January 2019 (5 years)Guangzhou, Guangdong Province, ChinaSummary: Acquiring new clients and distributors, establishing robust networks, orchestrating seamless logistics and product delivery, resolving product-related issues, and managing delivery requests for the Dutch market on behalf of the manufacturer. Strategically liaising with the manufacturer in China to effectively shape and fulfill these requests.• • Acquire new clients and distributors in the Dutch market.• • Establish strong networks and partnerships.• • Coordinate logistics and product delivery.• • Resolve product-related issues promptly.• • Manage delivery requests from clients.• • Liaise strategically with the manufacturer in China.• • Collaborate with internal teams for alignment.• • Monitor market trends and competitor activities.• • Provide regular sales reports and updates.• • Drive sales growth and enhance customer satisfaction.
- Mercury Engineering - AMS08 & AMS09DataScope permit auditorJanuary 2019 - January 2020 (1 year)NetherlandsSummary: Responsible for document control, ensuring smooth permit processes, upholding safety standards, and overseeing project progress, including managing permit issuance, validation, and approval, implementing safety protocols, and monitoring project milestones for timely completion. Tasks:• • Overseeing issuing, validation, and approval of construction permits• • Ensuring compliance with safety QHSE protocols• • Generating RAMS and overseeing a workforce of 1500+• • Conducting QA/QC and EHS audits• • Compiling Daily Activity Briefings (DABS) with subcontractors• • Providing daily progress briefings to main contractors• • Monitoring project schedule for timely completion• • Facilitating handover of packages to GS with documentation
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Education
- VCA-VOL (CSCS)VCA-VOL (CSCS)