About Dirk
Senior international, multi-lingual (NL, FR, EN) consultant / project / change / program manager with over 20 years of experience of delivering projects and programs in complex international environments in different sectors driving teams of customer experience, marketing, ICT, development and infrastructure experts
Strong solution-driven communicator and facilitator of multi-disciplinary teams
Client portfolio:
- Energy: Eneco, Engie Electrabel
- Telecommunications: Bandwidth, Orange, Proximus
- Finance: ING, BNP Paribas Fortis, Belfius (Dexia), Degroof Petercam
- Insurance: AIG, AG Insurance
- Service providers: IBM
- Automobile: Renault/Nissan
- Healthcare: Baxter
- Public sector: ANB, De Lijn
Dutch
Native or bilingual
English
Fluent
French
Fluent
Can work on-site
Brussel (up to 50km), Antwerpen (up to 50km), Luik (up to 50km)
Experience
- Degroof PetercamDelivery LeadBANKING AND INSURANCEFebruary 2025 - Today (1 year and 4 months)Brussel, BelgiumProject manager for the design and implementation of a secure, modular AI enablement platform across the Indosuez Group.
- Defined the roadmap for the AI platform, aiming to enhance operational efficiency, compliance, and innovation through secure, internally hosted generative AI services.
- Delivered a centralized portal for AI use cases (e.g. meeting minutes transcription, document summarization), improving user experience and reducing tool fragmentation and maintenance efforts.
- Managed platform design and build, including UI/UX layer, backend engine integrations, and security framework, ensuring full alignment with Group IT and risk requirements.
- Defined AI governance and control structures, including risk assessments, and monitoring procedures to avoid non-compliant use of public AI tools.
- Prepared for future platform scalability by setting up modular architecture, and continuous feedback loops.
- Facilitated adoption through stakeholder engagement, communications, training, and support for business units.
- Maintained full accountability for scope, budget, resources, timeline, risk, and quality, reporting to program boards and executive stakeholders.
- Agentschap Natuur en BosDelivery leadPUBLIC SECTORDecember 2022 - February 2025 (2 years and 2 months)Brussel, Belgium
- Software development for patrimonium and governance portfolio
- Introduced ICT capability for automated testing
- Managed internal development teams (team of 8 developers)
- Managed external development partners
- Eneco NLTransformation managerENERGY AND UTILITIESMarch 2022 - December 2022 (9 months)Mechelen, BelgiumTransformation and change manager for implementation of strategic plan 2023 – 2027, focus on EBITDA improvements:
- Follow up of transformation program, consisting of multiple streams (Reduction in unbilled revenues, improvements in end-to-end processes, optimization of B2B, B2C and VAS product and service portfolio, reduction in end-to-end risk exposure (incl. regulatory compliance), definition of target operating model)
- Identification of improvements in PMO organization, coaching of team of 5 scrum masters
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Education
- Master of Science in Electrical Engineering, Electronical EngineeringKatholieke Universiteit Leuven1993Master of Science in Electrical Engineering, Electronical Engineering
- Master of Business AdministrationKatholieke Universiteit Leuven1995Master of Business Administration