About Glenn
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Experience
- ExactFitOwnerPUBLIC SECTORMay 2013 - Today (13 years and 1 month)Antwerpen, BelgiumWith over 23 years of IT and business analysis experience, I serve as the essential bridge between business and IT departments. As a Senior Business Analyst and Digital Transformation Consultant, I think strategically alongside leadership teams to shape their digital future.My expertise lies in guiding organizations through their complete digital transformation journey. I help clients navigate the complex landscape of IT solutions - whether developing custom applications or selecting off-the-shelf products. By thoroughly analyzing business needs and translating them into clear requirements, I ensure organizations make informed decisions that align with their strategic goals.I excel at establishing acceptance criteria in close collaboration with business stakeholders, then using these criteria to evaluate and select the most suitable solutions. From RFI/RFP processes to final implementation, I ensure chosen solutions truly meet business needs. My experience spans GDPR compliance projects, digital archiving, AI-driven document processing, ECM implementations and M365 governance.What sets me apart is my ability to translate technical complexity into understandable business language, while transforming strategic business visions into feasible technical requirements. I've refined this skill working with clients such as RIZIV, NMBS, YPTO, NIRAS, Belgoprocess, Document Dialog, DSV and VYGONMy approach is always customer-centric and solution-oriented, focusing on practical results that deliver real business value.
- Document DialogImplementation ConsultantMEDICALMarch 2012 - May 2013 (1 year and 2 months)Heverlee, BelgiumRole: Digital Transformation Consultant (initially internal employee, freelancer from 2013)Context: Digitization of administrative and document-related processesKey Responsibilities:
- Conducted stakeholder interviews to capture business requirements and document as-is processes
- Analyzed existing workflows to identify bottlenecks and design optimized to-be digital workflows
- Implemented automatic invoice processing solutions by digitally handling invoice fields, zones and line items
- Created process models and translated business needs into technical specifications
- Managed various document types and metadata structures within Lexmark software solutions
- Bridged the gap between business stakeholders and technical teams
- Provided comprehensive training and change management support to ensure user adoption
- Document Dialog - ReadSoft UKDocuments Automation ConsultantBANKING AND INSURANCEOctober 2012 - June 2013 (8 months)Swindon, United KingdomRole: Digital Transformation ConsultantClient: Nationwide (one of the UK's largest banks)Partner: ReadSoft UKTechnology: ReadSoft Documents for process automationProject Context:As part of Document Dialog's international expansion, I worked on a strategic document automation project for Nationwide, one of the UK's biggest banks. This engagement marked a significant milestone in developing my cross-border BA capabilities while working with enterprise-level financial institutions.Key Responsibilities:
- Designed automated document capture and processing solutions using ReadSoft Documents platform
- Collaborated with ReadSoft UK partners to ensure solution alignment with Nationwide's compliance and security standards
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Education
- Certificate of participation, Digital LeadershipVlerick Business School2019Certificate of participation, Digital Leadership
- Bachelor of EducationKatholieke Hogeschool Mechelen2000Bachelor in Education, Mathematics and Computer Science