About Gonca
Turkish
Native or bilingual
English
Fluent
Dutch
Basic
Experience
- TomTom,Product ManagerApril 2025 - Today (1 year and 2 months)Amsterdam, Netherlands• Shaping 6-month, 1-year, and 3-year roadmaps and OKRs to support platform scalability and automation.• Driving product initiatives in the Orbis - Product Create◦ Intellectual Property Isolation domain, improving data consistency and configuration flows.• Leading discovery for data model improvements, aligning teams on pain points and solutions.
- Backbase,Product ManagerOctober 2021 - March 2025 (3 years and 5 months)Amsterdam, Netherlands• Led two cross-functional teams (15 members) across mobile and web platforms.• Built a two-quarter roadmap using customer insights, benchmarking, and OKRs.• Enhanced retail payment product domain by adding new features like peer-to-peer, external account linking, bill pay, and QR payments.• Defined requirements with 10+ stakeholders for a configurable, whitelabeled payment solution.• Used prioritization frameworks (MoSCoW, RICE) to balance competing needs.• Integrated third-party SDKs (Mitek, Paymentus) across mobile, web, and backend.• Redesigned payment flows to meet 100% WCAG AA and RTL language support.
- Backbase,Senior Business AnalystJanuary 2020 - October 2021 (1 year and 9 months)Amsterdam, Netherlands• Gathered business requirements from 10+ clients via interviews and workshops, translating them into technical specs.• Documented feature releases to support smooth client implementation and adoption.• Analyzed ~100 payment feature configurations to reduce client-specific custom work.• Improved the retail payment product by reducing support tickets by 60%.
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Education
- Management EngineeringIstanbul Technical University2013
- Professional Scrum Master I (PSM I)Scrum.org2021Professional Scrum Master I (PSM I)