Description

Results-driven Project Development Officer and Admin/Technical Support Specialist with expertise in quality assurance, accreditation, documentation, and stakeholder coordination. I manage end-to-end processes—planning, reporting, data validation, and cross-team coordination ensuring compliance and smooth operations. With additional experience in global companies like Asurion, Concentrix, and US Center for Safesport, I combine public sector insight with client-focused problem-solving and team management.

What I can help you with:

Administrative & Executive Virtual Assistance
Project coordination & documentation
Data entry, validation, and reporting
Quality assurance & process improvement
Records management & compliance tracking
Customer and technical support
SOPs, manuals, and report writing
CRM, email, and calendar management

Tools & platforms I use:

Microsoft 365, Google Workspace, Jira, CRM systems, Zoom, Slack, Loom, Canva, Adobe tools, basic HTML/CSS/JavaScript, and AI tools like ChatGPT.

I’m highly organized, detail-oriented, and reliable, someone you can trust to handle sensitive information, meet deadlines, and communicate proactively. If you’re looking for a dependable professional who can support your operations and keep things running smoothly, let’s work together.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT (DSWD)
PROJECT DEVELOPMENT OFFICER III – ACCREDITATION, AUDIT, AND CERTIFICATION DIVISION
January 2026 - Today (7 months)
• • Lead/assist pilots (item tryouts, standard setting, inter-rater reliability checks) and document results.
• • Coordinate with training providers to align assessment design with learning outcomes and practicums.
• • Maintain the assessment item bank and version control; track item performance and exposure.
• • Draft SOPs, manuals, and candidate/assessor guides; update after each cycle based on lessons learned.
• • Manage candidate support (queries, special accommodations, grievances) with service-level targets.
• • Track KPIs and prepare analytics on integrity incidents, no-show rates, and time-to-certificate.
• • Liaise with IT/LMS teams to refine workflows, forms, and dashboards.
• • Contribute to benchmarking briefs and literature scans for emerging assessment practices.
• • Prepare reports, attend PPAs, and perform related assignments.
• • Coordinate pre-assessment activities (eligibility checks, candidate advisory, venue/vLab readiness, and proctor briefings).
• • Prepare and quality-check tools/items, scoring keys, rubrics, and test kits; maintain controlled access.
• • Facilitate assessor orientation and calibration; manage schedules and conflict-of-interest declarations.
• • Oversee live administration (attendance, identity verification, timing, integrity controls, incident logs).
• • Validate results (double-check scores, equate where needed, manage rechecks/appeals) and prepare certification packets.
• • Perform data entry/validation and generate batch dashboards (pass rates, reliability indices, and turnaround times).
• • Draft technical notes and improvement recommendations to strengthen fairness, accessibility, and validity.
• • Contribute inputs to Competency Framework updates and tool revisions.
• • Prepare required reports, attend PPAs/meetings, and support other related tasks.
End-to-End Project & Operations Management Quality Assurance & Compliance (SOP Development) Data Analytics & Performance Reporting Stakeholder Coordination & LMS Integration Assessment Design & Psychometrics
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT (DSWD)
ADMINISTRATIVE OFFICER IV – ACCREDITATION, AUDIT, AND CERTIFICATION DIVISION
September 2024 - January 2026 (1 year and 4 months)
• • Coordinate and assist in the planning and coordination of activities related to accrediting Learning Service Providers within the Academy based on required standards.
• • Review and evaluate applications, coordinate assessment teams, facilitate assessment visits, prepare assessment reports, and recommend certification status;
• • Maintains a record of necessary files and documentation, organizes files and databases, tracks certification statutes, and updates records as needed;
• • Support the division's quality assurance efforts and document related activities
• • Collaborates and works effectively with team members within the division and across different departments or divisions within the Academy
• • Undertakes complete staff work and provides evaluation, technical inputs/recommendations on received documents in accordance with existing rules, policies, and parameters set by the agency
• • Performs other tasks as may be required by the Division Chief, e.g., attends meetings, documents minutes as may be required, and represents divisions in TWGs without technical staff.
ASURION CLARK GLOBAL CITY
TECHNICAL SPECIALIST AND SALES REPRESENTATIVE
December 2023 - June 2024 (6 months)
• • Identify customers in line with the company, regulatory, and legislative requirements
• • Maintain a high level of customer service with all stakeholders employing initiatives to achieve a high net promoter score (NPS)
• • Use knowledge-based systems and other tools to deliver technical support solutions
• • Share technical solutions and knowledge with the team and contribute to best practice
• • Making sales or recommendations for products or services that best suit the client needs