Description

Tourism & Cultural Heritage Consultant with a 360º background across hotels, travel agencies, guiding and back‑office international operations. My experience in Malta, New Zealand and the wider Mediterranean gives me a strong global perspective and deep destination expertise. I support travel companies with product development, partner relations and customer experience design, and I also craft culturally grounded, sustainable journeys for travellers seeking meaningful, well‑designed experiences.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Norwegian Cruise Line
Group Operations Specialist & B2B Sales
November 2013 - April 2018 (4 years and 5 months)
Sliema, Malta
Managed B2B agency accounts in Spain, Portugal, the Netherlands, and Scandinavia, including El Corte Inglés and KRAS.
Coordinated large-scale group bookings and campaigns, negotiated contracts with Revenue, supported sales with Business Development Managers, and acted as main contact for 400+ accounts, including onboard events and accompanying travel agents during familiarization trips aboard the cruises
Business Planning B2B Sales
Hospitality and travel roles | Marriott Hotel Group | Palladium Hotel Group | Zafiro Tours
Hospitality and travel roles | Marriott Hotel Group | Palladium Hotel Group | Zafiro Tours
July 2011 - November 2012 (1 year and 4 months)
Experience in 4-star business and resort hotels, including front desk operations (reservations, flight cancellations, check-in/out) at Hotel Auditorium (now Marriott) and quality assurance at Palladium Ibiza, working closely with the director on internal processes.

Also coordinated group and individual travel bookings in a travel agency, gaining strong skills in client service, logistics, and operational management.
Tour Leader & Travel Coordinator - Freelance | Freelance projects / Various Agencies
Tour Leader & Travel Coordinator - Freelance | Freelance projects / Various Agencies
March 2024 - Today (2 years and 3 months)
Researched and documented historical, cultural, and geographical content to design and deliver engaging travel experiences.

Coordinated logistics independently: confirmed hotels, restaurants, transport, and guided visits, ensuring smooth group operations.

Produced written itineraries and travel content blending cultural storytelling with practical organization.

Adapted to diverse groups and international audiences, combining academic rigor with hands-on problem-solving.