Maaike Franke

In my role I am the one who connects everything. This started with the automation and digitization by implementing Teamleader CRM. By integrating everything into 1 system, we have created a smooth flow from lead to quotation to order and project (planning). In addition, I am responsible for developing a new (image) brand and brand name, new website and social media pages. My other tasks are:

- Managing the preparation, purchasing and planning

- Taking care of the (complete) project management

- Optimizing cooperation between the different departments

- Intensive customer contact, both on the basis of sales as relationship management

- Enthusiasm and stimulate the team

- Directly managing the employees in the office and in sales

- Ensuring an optimal working environment in the workshop

- Establish vision and objectives and propagate them

Teamleader helps you and your team to work smarter so your small business thrives, allowing you to take charge of operational essentials, so you can focus on projects and relationships. We're friendly and approachable, and devoted to our users; we want to inspire them to be more efficient. Bringing CRM, project management and invoicing together with an intuitive software solution, Teamleader enables your team to collaborate, organize and build your business. As a Customer Succes Manager I oversee the onboarding of new accounts and ensure successful implementations and assist customers in getting the most out of our product through blended learning (by teleconference, webinar or in person) Also track and monitor account status and escalate critical onboarding issues from customers, help report bugs to our development team and suggests product improvements, identify recurring questions and keep our knowlegde base up to date, execute internal processes to streamline and optimize support work and keep accurate record of all work.