About Milan
Freelance CRM & Lifecycle Marketing Consultant helping businesses increase retention, revenue, and
engagement through smart automation, AI personalization, and omnichannel strategies with lower volume and
higher ROI.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Miele XCRM ManagerJanuary 2025 - Today (1 year and 5 months)• • AI-driven lifecycle automation and predictive segmentation delivering +50% engagement and 20–30% revenue growth• • Centralized global CRM frameworks across EU, US, CA, AU with localized execution• • Omnichannel orchestration across email, app, website, and social channels• • Reduced churn and unsubscribe rates to industry-leading levels
- Miele XCRM SpecialistJanuary 2022 - January 2024 (2 years)• • Built 40+ automation use cases across global markets• • Drove 20–30% YoY CRM-driven revenue growth• • Increased database size by 10–15% annually through acquisition and lead generation
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Education
- MSc Business Communication & DigitalTilburg UniversityMSc Business Communication & Digital
- BSc Media & Communications Bloomreach Engagement & Advanced AnalyticsBSc Media & Communications Bloomreach Engagement & Advanced Analytics