Description

Bonjour, bienvenue sur mon profil !

Passionné de relation client depuis de nombreuses années, j'ai progressivement intégré des fonctions de conseil auprès du premier partenaire Freshworks en Europe, Cirruseo, aujourd'hui Accenture, après des projets de digitalisation de la relation client menés à bien dans de nombreuses entreprises (Molotov TV, Free, ...).

Fort de ces expériences, mes skills se sont diversifiés, afin de couvrir l'ensemble de la suite Freshworks : Freshdesk, orienté relation client, Freshservice pour les logiques de support internes ITSM, Freshsales & Freshmarketer pour l'engagement client, Freshcaller pour la VoIP, Freshchat pour les logiques de bots et de chat en temps réel.

L'occasion pour moi de mettre en avant également quelques implémentations réussies chez mes clients (liste non exhaustive) :

- Freshdesk : RATP Dev, Mercedes Financial Services, Karavel (Promovacances), Solvay

- Freshservice : Sisley, Lacroix Groupe, L'Occitane en Provence, Maisons du Monde, OGF (PFG)

- Freshsales : RGIS

- Cooper : 1001 Listes

J'aurais à cœur de vous conseiller et vous aider à l'implémentation technique et fonctionnelle de ces solutions.

N'hésitez pas à me contacter pour de plus amples informations.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km), Saint-Denis (up to 10km), Pierrefitte-sur-Seine (up to 10km)

Nuagique
Fondateur
DIGITAL AND IT
February 2025 - Today (1 year and 3 months)
Paris, France
Fondateur de Nuagique, intégrateur de solutions SaaS innovantes, pour TPE / PME.
Freshworks, Zendesk, Jira Service Management, Monday, ...

Founder of Nuagique, integrator of innovative SaaS solutions, for VSEs/SMEs.
Freshworks, Zendesk, Jira Service Management, Monday, ...
chef d'entreprise fondateur Consultant Création d'entreprise entrepreneur freshworks Freshdesk Freshservice freshchat freshcaller Jira Service Management Zendesk Monday GLPI
FRESHWORKS
Solution Engineer - Senior Executive - Channel Sales
April 2021 - March 2025 (3 years and 11 months)
Paris, France
I support French and southern European partners in their success with their customers and prospects.
• Study of prospects' needs
• Response to calls for tenders
• Contextual demonstration by setting up POC
• Assistance with contracting
• Internal relay for partner requests on pre-sales processes in order to optimize the chances of success Implementation of support for partners, called "5-star service", with the aim of:
• To increase the skills of our integrator partners in France, through training and double listening during customer calls
• Be the single point of contact for all technical and functional requests, while ensuring optimal responsiveness
• Optimize the chances of success in the opportunities detected by our partners This service includes a Meddpic-type methodology, as well as an application of the RIDAQ operation (Risk, Information, Decision, Action, Question).
freshworks Freshdesk Freshservice Freshsales freshcaller freshchat Avant-vente consultant Conseil Pre-sales Presales solution consultant solution engineer
Accenture
Solution Consultant (Senior Analyst)
April 2020 - April 2021 (1 year)
Paris, France
Acquisition of Cirruseo by Accenture As a consultant :
• I support our prospects in pre-sales in order to guide them towards the most suitable solution for their activity.
• I carry out, with our clients, project studies as well as the technical configuration around ServiceNow (ITSM), Freshdesk, Freshservice (ITSM), Freshsales (CRM), Freshcaller, Freshchat, LumApps, Universe, Copper (Prosperworks / CRM), Genesys solutions.
• I also support companies in the strategy of changing the tools configured in this way, for optimal deployment within teams.
• I provide training during the deployment of new tools internally.
• I audit customer and IT services as part of the development of new working methods through process analysis and active listening. I defined a new strategy in connection with the teams concerned and the company's strategy.
consultant Conseil Analyse de données Business Analyst freshworks Freshdesk Freshservice freshchat Freshsales freshcaller lumapps universe copper Genesys