RDAbout Rachael
With over 20 years of experience in e-commerce, customer support, and project management, I am well-prepared for commercial and customer service roles. I have experience in many CRM systems, including Sales Force and Hub Pages. And several older and bespoke systems like Oracle based and Siebel.
I am a native English speaker, and have strong communication skills. I also speak reasonable Dutch
During the last year I have taken manw online courses in AI, e-commerce and marketing.
I am happy to have a chat with you at your convenience
English
Native or bilingual
Dutch
Conversational
Can work on-site
Eindhoven (up to 50km)
Experience
- AAEONNEcommerce Manager EuropeApril 2022 - March 2023 (11 months)Eindhoven, Netherlands• Developing online e-commerce/e-store strategies including social media growth. Also identifying where current endeavours can be improved, including digital footprint.
- Advantech BVE-sale specialist Team LeadMarch 2017 - March 2022 (5 years)Eindhoven, NetherlandsOriginally hired as UK specialist, promoted to Team Lead for North Europe, but also including Italy, Greece, and Iberia. Initiating new growth programs, social selling, and developing new markets.
- HECC AllianceCustomer supportOctober 2015 - June 2016 (8 months)Boxtel, NetherlandsTemporary position working in customer support for HECCS main customer (Honeywell Home Heating), supporting new product installations, customer queries, installer queries both via telephone and email.
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Education
- TEFL Qualification in Teaching English as a Foreign LanguageTEFL Qualification in Teaching English as a Foreign Language
- Sales and Marketing Certificate in Learning basic sales and marketing techniquesSales and Marketing Certificate in Learning basic sales and marketing techniques