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Rachel LangeRL

Rachel Lange

(Interim) CRM Manager, Coach

€450/day
Groningen, NL
8-15 years
Customer Relationship Management (CRM)
Cross-cultural Communication Skills
Team Building
Customer Segmentation and Analysis
Operational Excellence

Average response time: 1 hour

About Rachel

Hi, I am a passionate language trainer and coach with expertise in customer relationship management and cross-cultural collaboration. I empower individuals and teams to enhance communication skills, build meaningful global connections, and navigate diverse cultural landscapes. Through dynamic training and strategic relationship-building, I foster inclusive learning environments that drive personal and professional growth.
E-commerce
Luxury Goods

  • Dutch

    Native or bilingual

  • German

    Native or bilingual

  • English

    Fluent

Can work on-site
Groningen (up to 50km), Veendam (up to 10km)

Experience

  • Berlitz Benelux,
    Talencoach
    April 2024 - Today (2 years and 2 months)
    Groningen, Netherlands
    Het verzorgen van taalcursussen gebaseerd op de Berlitz Methodologie. Ontwikkelen en implementeren van innovatieve taallessen voor verschillende niveaus. Begeleiden van studenten om hun taalkundige vaardigheden te verbeteren. Aanpassen van lesmethodes op basis van de leerstijl en behoeften van studenten.
  • Catawiki,
    Senior Knowledge & Improvement Lead
    March 2023 - November 2023 (8 months)
    Groningen, Netherlands
    Adviseren en coachen van medewerkers van de gehele afdeling customer experience op het gebied van soft skills en best practices die uiteindelijk leiden tot een hogere productiviteit, service consistentie en teamprestaties. Ontwikkelen en implementeren van trainingsprogramma's voor medewerkers.
  • Catawiki,
    Knowledge & Improvement Lead
    January 2023 - March 2023 (2 months)
    Groningen, Netherlands
    Ondersteuning geven aan teammanager en teamleiders bij de teamacceptatie van nieuwe tools, processen en procedures. Leiden van kennisoverdracht sessies ter bevordering van best practices binnen de verschillende team. Begeleiden en coachen van teamleden in persoonlijke en professionele ontwikkeling. Evalueren en optimaliseren van interne processen ter verhoging van efficiëntie.
Check out Rachel's experience

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Education

  • Bachelor's degree, Meeting and Event Planning
    Deutsche POP Musik & Medien Akademie
    2013
    Bachelor's degree, Meeting and Event Planning
  • Bachelor of Science in Marketing
    Deutsche POP Musik & Medien Akademie
    2013
    Bachelor's degree, Eventmarketing
Check out Rachel's education

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