Skill set
Ralph in a few words
- 30+ years of (ICT) working experience;
- Worked in a diversity of sectors, like finance, construction, media, ICT, manufacturing and transport;
- Experienced different types of organizations in terms of culture and size;
- Lifelong learning to keep up with trends and developments and to become better.
I specialize in organization and management roles, including Service (Delivery) Manager, Consultant, Project Manager and Interim Manager. My experience spans diverse industries and includes expertise in project management, interim management, service management, application management and IT infrastructure operations.
With a strong educational background — including an MBA, ITIL, DevOps, Scrum and Prince2 certifications — I am open to opportunities in ITIL process development, service desk optimization, implementation and professionalization of IT service management, system management and migration projects.
In summary, I am a seasoned professional at an academic level who can be characterized as structured, organized, hands-on, proactive and committed to delivering customer-focused results.
Specialism: Service Management, Project Management, Interim Management, process optimization, ITIL, DevOps, ASL, BiSL, IT Service CMM, Lean, SIAM, Scrum, Agile, Cobit, ISO20000, Prince2, MPM, CMMi, SoX, leadership
Experience
- Product and Mind Promotion BV / Service Manager 4UInterim Manager, Service Manager and Change ManagerDIGITAL & ITDecember 1994 - Today (30 years and 6 months)Valkenswaard, Netherlands
- All assignments since 1995 were performed via PMP;
- Consultancy regarding ICT for small and medium enterprises (SME);
- Implementation, management and support regarding office automation, networking data communications;
- Development, implementation and management of websites and applications for SME;
- Delivery of resources and knowledge.
- EuroclearInfra Delivery OwnerBANKING & INSURANCEAugust 2023 - August 2024 (1 year)Arrondissement Brussel-Hoofdstad, BU, Belgium
- Responsible for the relationship and delivery of infra solutions;
- main contact for the business application division with internal infra supplier;
- build and maintain relationship with internal infra supplier;
- manage the infra supplier performance related to operations and projects;
- taking care (together with architects) for robust and scalable infra solutions;
- documentation of processes and procedures related to the infra supplier;
- suggesting and implementing optimizations and automation of tasks;
- Reporting, advising and recommending management regarding service management, more specific release management and setup of separated environments for test and acceptance;
- Migration project in which hard- and software of a complex, outdated application needed to be upgraded to current versions and standards;
- Migration of application, accounts and groups to a new Windows Active Directory domains.
- Gemeente HelmondService ManagerPUBLIC SECTORJanuary 2022 - June 2023 (1 year and 5 months)Helmond, Netherlands
- Responsible for managing ICT contracts, like
- Monitoring life cycle of contracts, managing contract document and correspondence;
- Manage the execution of contracts, performance and supplier relationship;
- extra attention for the (extreme) prices indexes and raises in 2022 and 2023;
- Migration of financial system to UNIT4 ERP;
- Implementing new service management processes, like
- major incident process, setting up a sound method for high impact incidents;
- problem management, attention and a setup for structural solutions and preventing incidents.
Recommendations
Education
- HBO Informatica (Bsc)HBO Nederland2004
Certifications
- ITIL 4 Practice ManagerPeopleCert2025
- ITIL 4 Managing ProfessionalPeopleCert2024
- Lean Green BeltLCS2024
- Professional Scrum Master™ II (PSM II)Scrum.org2025
- Professional Scrum Master™ I (PSM I)Scrum.org2024
- Professional Scrum Product Owner™ I (PSPO I)Scrum.org2024