About Ransford John
English
Native or bilingual
German
Native or bilingual
Experience
- Novartis Pharma AGEndpoint Security EngineerMay 2024 - Today (2 years and 1 month)90 Nuremberg, Germany• Provided technical support and training to end-users on Microsoft 365 applications, security best practices ensuring seamless adoption and optimal utilization of the platform. -Achieved a 95% customer satisfaction rate by consistently delivering exceptional service and addressing client needs promptly and effectively.
- CANCOMIT Support SpecialistMarch 2023 - May 2024 (1 year and 2 months)90 Nuremberg, Germany• Utilized a ticketing system (Service Now) to create, prioritize, and manage service tickets, achieving a 95%+ customer satisfaction rate.
- PwC Switzerland-Cybersecurity InternSeptember 2023 - October 2023 (1 month)Switzerland• Utilized SIEM tools, SOAR platforms, and EDR solutions to investigate and mitigate security incidents. Created Phishing email simulations and user training.
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Education
- Bachelor of ScienceUniversity of Cape CoastBachelor of Science
- Preparing for Microsoft SC-200 (Security Operations Analyst Certification)Preparing for Microsoft SC-200 (Security Operations Analyst Certification)
Certifications
- Azure Security EngineerMicrosoft