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Sankofa GroupSG

Sankofa Group

IT Transformation Consultant

€750/day
Voorburg, NL
15+ years

Average response time: 1 hour

About Sankofa

I help organizations regain control of complex IT and business transformation initiatives by turning ambiguity into clear execution, governance, readiness structure, and leadership decision support.

Through Sankofa Group, I support clients as an IT Transformation Consultant with 20+ years of experience across digital transformation, IT project management, PMO governance, SaaS/POS/ERP/CRM delivery, operational readiness, vendor management, compliance-driven environments, and cross-functional technology change.

My work is best suited for organizations preparing for critical launches, platform rollouts, system implementations, cutovers, parallel runs, operational transitions, or transformation efforts where ownership, scope, readiness and decision-making need to be made clearer.

I help clients build practical operating models: governance cadence, RAID and dependency visibility, workstream alignment, readiness gates, stakeholder reporting, issue escalation, vendor coordination, and executive-level progress clarity. I am especially effective when a program has many moving parts, multiple business and technology teams, unclear ownership, and leadership needs a reliable view of what is ready, what is blocked and what decisions are needed.

Relevant experience includes digital ordering and loyalty platform delivery across 3,000+ restaurant locations, guest-facing technology rollout across 600+ sites, Customer 360 and marketing technology transformation, business parallel readiness planning, IT security and compliance initiatives, infrastructure modernization, SaaS optimization, disaster recovery and IT governance.

I work well with business leaders, IT teams, product owners, vendors, finance, operations, marketing, and executive stakeholders. My approach is direct, structured, practical, and outcome-focused: define the work, clarify ownership, expose risk early, create execution rhythm and help leaders make confident decisions before problems become expensive surprises.
  • English

    Native or bilingual

  • Dutch

    Basic

Can work on-site
Voorburg (up to 50km)

Experience

  • Boston Data Pro @ Neighborly
    Project Manager - Customer 360 / Marketing Technology
    December 2025 - May 2026 (5 months)
    • • Led governance and delivery coordination for Customer 360 / customer identity platform work supporting near-real-time activation across marketing, call center, and downstream operational consumers.
    • • Created PMO-facing scope discipline, dependency gating, executive updates, readiness indicators, and risk-forward reporting to distinguish foundational platform readiness from downstream activation outcomes.
    • • Coordinated across technology, data, analytics, marketing, vendors, architecture, and leadership to manage ambiguity, ownership gaps, ingestion readiness, and activation dependencies.
    PMO IT Governance
  • Boston Data Pro @ Bloomin' Brands
    Senior Project Manager - Digital Experience
    December 2024 - August 2025 (8 months)
    Tampa, FL, USA
    • • Led nationwide rollout of Ziosk digital tablets across 600+ Outback restaurants, coordinating internal teams, vendors, operations, marketing, and technology stakeholders.
    • • Delivered the project one month ahead of schedule and under budget while improving guest-facing digital experience, checkout flow, and deployment consistency.
    • • Built scalable SOPs, campaign playbooks, stakeholder communications, Agile sprint coordination, and Waterfall PMO reporting for enterprise-scale execution.
    IT Project Management PMO
  • CKE Restaurants
    Digital Product Manager / Project Manager
    February 2021 - April 2025 (4 years and 2 months)
    Franklin, TN, USA
    • • Led digital ordering, loyalty, and guest technology initiatives across 3,000+ franchise locations, connecting POS, APIs, CRM, loyalty, data, and operational workflows.
    • • Managed sprint planning, vendor delivery, offer validation, reporting, qualification logic, field adoption, and issue resolution across Brink and Xpient/Xenial POS environments.
    • • Enabled webhook connection to mParticle CDP and created a data dictionary to support customer identity, attribute clarity, and customer 360 reporting.
    PMO Digital Transformation IT Project Management

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Education

  • PMP - Project Management Professional
    PMP - Project Management Professional
  • Professional Scrum Master I (PSM I)
    Professional Scrum Master I (PSM I)

Skill set

Categories