About Viktorija
Project Manager with 8+ years of experience delivering operational change, compliance, and process improvement in complex Operations environments.
I lead system implementations, workflow redesign, and EU regulatory change initiatives, with responsibility for planning, risk and issue management, delivery oversight, and senior stakeholder reporting (up to VP level).
I have worked in cross-functional programmes ensuring operational readiness and successful implementation of business and system changes.
I am available for short-term, focused assignments (typically 2–12 weeks or part-time engagements) supporting organisations during operational change, system implementation, or compliance-driven transformation.
Key experience:
- EU regulatory compliance and operational change impact assessment
- Process and workflow redesign within Operations environments
- System implementation and migration projects (e.g. Jira to Zendesk)
- Project recovery, delivery health checks, and turnaround support
- Stakeholder alignment and governance across business and technical teams
- Process mapping, documentation, and implementation planning
I specialise in quickly structuring operational problems into clear plans and supporting delivery in complex, cross-functional environments.
Latvian
Native or bilingual
Russian
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Booking.comProject managerTRAVEL AND TOURISMAugust 2023 - July 2025 (1 year and 11 months)Amsterdam, Netherlands
- Contributed to EU regulatory and integration projects, representing Customer Support in cross-functional initiatives.
- Ensured Customer Support requirements were captured and implemented across business units, coordinating delivery across stakeholders and external partners.
- Managed reporting, risks, and delivery tracking in Jira, communicating progress to senior leadership.
- Booking.comProject specialistTRAVEL AND TOURISMJune 2019 - July 2023 (4 years and 1 month)Amsterdam, Netherlands
- Delivered Customer Support transformation projects across multiple business functions.
- Mapped and documented end-to-end processes and workflows to improve service delivery and operational clarity.
- Aligned stakeholders across departments to ensure consistent execution of customer support initiatives.
- Booking.comWorkforce plannerTRAVEL AND TOURISMMarch 2017 - June 2019 (2 years and 3 months)Amsterdam, Netherlands
- Supported workforce planning and operational improvement initiatives in a Customer Support environment.
- Managed scheduling and operational coordination for service teams using tools such as Zendesk, Jira, Teleopti/Calabrio, and Training Planner.
- Aligned staffing, training, and operational needs to ensure service coverage and efficiency.
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Education
- Bachelor of Business AdministrationUniversity of Hertfordshire2015Bachelor of Business Administration
- European Business Administration, Double degree programHelsinki Metropolia University of Applied Sciences2016European Business Administration, Double degree program