About Yvo
Senior UX and Service Designer with 15+ years of experience designing end-to-end digital services, platforms, and self-service solutions for large enterprises and public-sector organizations.
Strong background in UX research, service design, interaction design, and UI design, with extensive experience working in agile, multidisciplinary teams. Proven ability to translate complex business, technical and user needs into user-centered solutions.
Leadership & consulting experience
- Mentoring and supervising UX, interaction and visual designers.
- Advising product owners, business stakeholders and management.
- Facilitating workshops, design sprints and co-creation sessions.
- Bridging business, user and technical perspectives.
Core competencies
UX Design & Service Design, User-Centered Design (UCD), End-to-End Service Design, UX Research & User Testing, Customer Journey Mapping, Service Blueprints, Product Design, Interaction Design, UI & Visual Design, Design Systems, Information Architecture, Prototyping & Wireframing, Accessibility & Usability, Agile / Scrum, Stakeholder Management, Business & UX Consulting, Cross-functional Collaboration.
Dutch
Native or bilingual
English
Fluent
German
Conversational
Can work on-site
Maastricht (up to 50km), Hasselt (up to 10km), Eindhoven (up to 10km), Amsterdam (up to 10km), Brussel (up to 10km)
Experience
- YVD DigitalUX & Service DesignerDIGITAL AND ITJuly 2022 - Today (4 years)PROJECTS2022 - 2026NieuweStroomUX & service design for a customer portal, improving self-service and customer experience.AllianderUX and service design for a complex application: managing electricity grid capacity.LoopcareUX/UI design and branding for a healthcare application, including user journeys, wireframes, and high-fidelity UI designs.TotalEnergies BelgiumUI design for a customer portal, improving self-service and customer experience.MUMC+Business and UX consulting, optimizing clinical pathways
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Education
- BachelorZuyd Hogeschool | Zuyd Universiy of Applied Sciences1995Visual Communication